By now, you’ve probably interacted with a customer service chatbot at some point. However, many of those interactions may have left a lot to be desired. Modern consumers generally expect more than a simple bot that answers questions with predefined answers—they expect a virtual agent that can solve their problems.
Kevin Park, Solutions Architect, Google Cloud and Rakesh Talanki, Principal Architect, Google Cloud wrote an articale about Apigee best practices for Contact Center AI.
They summarize following key points for the best practice in Apigee for build contact center AI
Good conversation is challenging
How Dialogflow and Apigee deliver better chatbot experiences
Seven ways to get more out of Contact Center AI API development with Apigee
