Apigee best practices for Contact Center AI | C2C Community

Apigee best practices for Contact Center AI

  • 12 September 2022
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By now, you’ve probably interacted with a customer service chatbot at some point. However, many of those interactions may have left a lot to be desired. Modern consumers generally expect more than a simple bot that answers questions with predefined answers—they expect a virtual agent that can solve their problems.


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