With customer experience (CX) becoming the defining competitive differentiator in Banking, it's imperative that institutions create intelligent agents, enable natural interactions with them, and gain actionable insights.
Join Quantiphi and Google Cloud to learn new ways to kickstart a contact center transformation journey and build AI-powered virtual agents.
By joining this session, we will cover questions like:
- Why do traditional contact centers in the Banking sector fail to cope up with evolving customer expectations?
- How to leverage Contact Center AI (CCAI) to continuously improve CX across the customer journey?
- How has CCAI benefited some of the largest global Banking institutions?
- Learn how a leading US bank improved instant resolution of user queries in <0.5 sec with an accuracy rate of 80%
Meet the Speakers
