I am a cloud customer. Have a few sites and projects.
But now my sites are down, I am unable to figure out why.
So I want to buy a support plan. But before I can buy a support plan I need a Cloud Identity, but before I can get a Cloud Identity I need to verify a domain, and then I need to update my DNS settings etc etc…
It just goes on and on and on, I am sure there will be even more obstacles if I try.
So I basically give up.
I need to please find a support person why can guide me through this.
Is there an independent support provider?
Big thank you.
Please I just need a support person to talk/chat with, who can educate me a bit on the way
I'm sorry to hear that you're experiencing difficulties with your cloud services.
You can find third-party support providers by searching for Google Cloud Partners on the Google Cloud website. These partners provide various services related to Google Cloud, including support and consulting services.
Hi
Let me also tag
Thanks guys.
I wish there was an instant support service where one could talk to a general dev person who knows Google hosting, maybe by the minute or by 15 minute intervals or similar.
Maybe pre paid by PayPal or something.
Minimum signup.
No credit card etc etc etc.
Some very very easy, supereasy support service. I am sure there would be demand for this.
Who will take me up on this, say USD 10 to chat with me for 15 minutes on Facebook messenger?
Right now I need advice on:
Why are all my wordpress sites down?
Why do they sometimes come up again by themselves.
How do I restart my webserver, the way we used to do it.
I will now try to find a developer on Upwork who I can pay by the hour to guide me through this and troubleshoot.
This is increadibly cumbersome. And I am considering ways to get totally off Google cloud, I can not experience this again.
Hi
Can you share more about the websites?
Are they on AppEngine, Compute Engine, Cloud Run, or GKE…?
Are you using WordPress, or is it HTML+CSS+JS+…?
Did you move them from on-prem to the Cloud or hosted them directly to the Cloud?
For every website, you need to verify the domain name and set your DNS and all the rest of the details.
Support Plan? Could you tell me if you're talking about Workspace or Google Cloud?
Cloud Identity? You will get one from the IAM & Admin page on GC. Click the Identity & Organization. Sign up with your Enterprise and get the Enterprise's Identity.
Usually, a website goes down and comes up if there is an issue with the infrastructure.
As you can understand, you need to give much more information so our community members can help you.
Thank you ilias.
I am lost here, I have had my Wordpress CPANEL websites running for 2-3 years just fine. But I do not know if what I have is a Workspace?? or a Google Cloud?? (I thought I had Google Cloud, but who knows).
And why do I have to get a Cloud Identity before I can get any support at all, strange?? Because getting a Cloud Identity is not straightforward. This baffles me. As I se I need to “move” my projects before I can get the Cloud Identity to get the support, what this “move” entails I do not understand.
I think all this is quite incredible, that it is so difficult.
Trying to sign up for the Cloud Identity, I need to make some DNS addition, but is seems my domain is run by external DNS services and I dont know where they are. So it stops there.
Its just one thing after another.
So by now I am like 5-6 steps away from the problem I am trying to figure out.
Why cant I just please please please just pay to get someone to help me from support. They dont need to have any access or anything, just help me step by step. I am lost. (I think I am quite experienced, but this is so cumbersome I get lost.)
Is it possible to just restart the server? Like we did in the old days, that was usually a fix all solution to everything. But I am unable to find where to just restart the server now.
I belive I have Google Drive...
I have Cpanel WHM.
I have like 20 Wordpress sites running.
Some sites:
farmann . no
sitesads . com
lysglimt . com (this is not run on Wordpress just a simple txt file)
lysglimt . no
All these sites worked just fine for 2-3 years, then about 5 months ago they went half and half on and off (it looked like some database error), for no reason I understood. I was able to upgrade my server, and that forced a restart of the server and then the sites came up again, but went down after 5-6 days.
I also have on other instances (done by developer, run separately on the same account):
Numbercom.com
Nebla.com
They seem to work fine still.
Any advice is much appreciated.
You can find here the official Quickstart for Cloud Identity.
With all the details on how to verify your Domain Name etc
I am a cloud customer. Have a few sites and projects.
But now my sites are down, I am unable to figure out why.
So I want to buy a support plan. But before I can buy a support plan I need a Cloud Identity, but before I can get a Cloud Identity I need to verify a domain, and then I need to update my DNS settings etc etc…
It just goes on and on and on, I am sure there will be even more obstacles if I try.
So I basically give up.
I need to please find a support person why can guide me through this.
Is there an independent support provider?
Big thank you.
Hi Hans,
Did you managed to get the support you needed?
If not do hit me up.
I am not an expert but I were in your shoe once, I know exactly what you feeling now.
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