Why credits received with Cloud Innovators Plus subscription are being consumed instead of Trial Credits? | C2C Community
Question

Why credits received with Cloud Innovators Plus subscription are being consumed instead of Trial Credits?

  • 20 October 2023
  • 0 replies
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Hi-

I am having an issue which I don’t know how to get resolved.

I have tried to find and contact support but I only see an automated chat support which doesn’t help to resolve this issue.

Problem:

I had created a new trial account and got $300 + $100 credits.

I also purchased the Cloud Innovators Plus subscription and I got $500 credits.

To activate those $500 credits I had to upgrade my trial account, which I did so.

However, what ever resource I create, the trial credits are NOT being consumed.

You can see details in screenshot below.

 

There should be a rule to consume the credits which are expiring soon, first.

Please let me know if there is any way to fix this issue.

Thanks.


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