With migration to the cloud continuing across the public and private sectors at an accelerating rate, stories of successful migration projects are becoming especially timely and valuable. Organizations considering migration want to hear from organizations that have executed the process successfully. As these stories emerge with increasing frequency, sharing them within and among communities like C2C becomes not only natural but necessary.
As we initially reported this October, NextGen Healthcare recently partnered with Managecore to simultaneously migrate their SAP applications from a private to a public cloud infrastructure and upgrade to the SAP HANA database. This was an ambitious migration project, and given the regulations around NextGen’s personally identifiable data, failure was not an option. Despite these unique considerations, the team completed the project in under six months. On October 28, 2021, C2C’s David Wascom connected with Karen Bollinger of NextGen Healthcare and Frank Powell of Managecore for a virtual C2C Navigator event exploring the background and the details of this successful project.
The conversation began the way a migration process itself begins: the team established customer goals. When Wascom asked what customers typically want from a migration, Powell offered three main goals common to organizations considering migration: greater stability, lower fees and personnel costs, and “time to innovate and do new things for their organization.”
After wrapping up this high-level overview, Wascom asked Bollinger and Powell for a more detailed description of the migration process. Bollinger outlined the main phases of the migration period, from moving the infrastructure from cloud to cloud, to updating the landscape to the latest service pack, to moving everything into the HANA database. Powell stressed the importance of the preliminary phase of the migration, including testing and defining SAP strategy.
The discussion became most lively when Wascom asked Powell and Bollinger about their data security strategy. As a healthcare provider, NextGen is beholden to HIPAA and attendant ethical and legal considerations concerning data security. “Security is on everyone’s mind, even on-prem,” said Powell. Bollinger was equally unequivocal, if not more so. “I have no choice,” she said. “I’m in healthcare.”
What does it take to migrate a massive quantity of sensitive data successfully and securely? According to Bollinger, it takes a trusted partner. “What I was looking for was a partner,” she said. “A third-party partner that we could have these conversations with.” The sentiment resonated with Wascom, who added, “The fact that you were able to work towards a common goal is a hugely powerful story.” Powell agreed wholeheartedly. For him, partnership is not just a goal, it’s a requirement. “As a service provider, our goals have to align with our customers,” he said. “If they don’t, then right from the get-go, we have failed.”
When Wascom asked Bollinger and Powell for final reflections and advice for other executives considering migrating their own organizations, both responded positively and succinctly. The biggest takeaway for Bollinger? “It can be done.” Powell was similarly encouraging. “Talk to someone who’s been successful at it,” he said. “Use those as your reference points.” The reason for this, in his words, was just as simple: “We’re dealing with some pretty amazing technology.”
C2C brings people like Bollinger and Powell together to demonstrate the potential of cloud technology for organizations seeking solutions and success. How is your organization hosting its software and data? Have you considered a migration to the cloud, or to a different cloud infrastructure? Would you like to hear from other organizations where similar projects have been successful? Reach out and let us know what you’re thinking, and we’ll incorporate your thoughts as we plan future discussions and events.