Introducing the April 2022 Community C2Champions
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On Saturday, March 12, 2022, C2C hosted a fireside chat featuring Todd Walters, Enterprise Architect at Eli Lilly, in conversation with Google Customer Engineer Cori Peele. This live, interactive session was jointly organized by C2C Global and BDPA for decision-makers weighing considerations and pursuing use cases specific to the healthcare and life sciences industry. In the course of well over an hour, Peele and Walters discussed this topic in significant depth, in the contexts of Walters’ personal career and cloud journeys and the healthcare and life sciences industry at large. Topics covered in this fireside chat include: (8:45) Todd Walters background and current role (14:00) Todd Walters cloud journey (18:00) Changes in networking and core compute infrastructure over time (34:30) Modern Application Development and CI/CD (41:10) Architectural perspectives for hybrid cloud and multi-cloud (49:00) Environmental costs of cloud computing (56:00) Example of a solution on the cloud addressing a business problem (e.g. Translate - public story) Watch the full recording of this conversation below:
People with COVID-19 are typically advised to self-isolate for two weeks, with some patients needing comprehensive home care. Mayo Clinic's Center for Connected Care originally designed its Remote Patient Monitoring Program to be used for patients with chronic conditions. Now it has adapted the model for patients with COVID-19.Quarantined Mayo Clinic patients participating in the Remote Patient Monitoring Program receive medical devices they use to screen and electronically transmit their vital signs. A team of remote nurses regularly monitors the patients’ health assessment data and contacts the patients if their conditions worsen, or if they may require support. How the Remote Patient Monitoring Program Works Mayo’s Remote Patient Monitoring Program serves two categories of patients: Patients who are at moderate to high risk for complications are given remote patient monitoring kits with blood pressure cuffs, thermometers, pulse oximeters, and a scale. Two to four times a day, patients use these devices to screen and process their vital signs to Mayo Clinic through the tablets they receive with their kits. Mayo’s Patient Monitoring nurses monitor these vital signs and call patients to ask if if they are experiencing COVID-19 symptoms such as vomiting, nausea, or diarrhea. Patients who are at low risk for complications monitor their conditions each day through the Mayo Clinic app. They receive a daily alert reminding them to provide their health assessments to their Mayo Patient Monitoring team. What Is Remote Monitoring? Remote patient monitoring allows physicians and healthcare facilities to track outpatient progress in real time. Caregivers also use this technology for geriatric wellness monitoring. Devices used for remote patient monitoring include wearable fitness trackers, smart watches, ECG monitors, blood pressure monitors, and glucose monitors for diabetes. Collected data is electronically transmitted to the patient’s doctors for assessment and recommendations. Benefits of this technology include: Remote care reduces burden for healthcare practitioners and healthcare organizations. Hospitals and clinics save on operational costs by reducing readmissions, staff engagement, and in-person visits. Remote patient devices enable early detection of deterioration and comorbidities, thereby reducing emergency visits, hospitalizations, and the duration of hospital stays. According to the Financial Times, remote patient technology could save the U.S. a total of $6 billion per year. A more recent scientific report calculated $361 in savings per patient per day, or around $13,713 in total savings per patient per year. Results Mayo Clinic’s Remote Patient Monitoring Program has reduced its caseload from 800 Covid patients to 350 patients with intensive needs. These patients were connected to 1-2 physicians per shift who monitored their symptoms and escalated care as needed.One such patient reported: “[This program] was our lifeline…. It just took some of that fear away, because we knew that there was somebody still there taking care of us with our vital signs. It motivated us to do better on getting well.” The Impact of Google Cloud Mayo Clinic uses Google Cloud and Google Health to positively transform patient and clinician experiences, improve diagnostics and patient outcomes, and conduct innovative clinical research. In addition to building its data platform on Google Cloud, Mayo uses Google Health to create machine-learning models for assessing symptoms of serious and complex diseases.
With migration to the cloud continuing across the public and private sectors at an accelerating rate, stories of successful migration projects are becoming especially timely and valuable. Organizations considering migration want to hear from organizations that have executed the process successfully. As these stories emerge with increasing frequency, sharing them within and among communities like C2C becomes not only natural but necessary.As we initially reported this October, NextGen Healthcare recently partnered with Managecore to simultaneously migrate their SAP applications from a private to a public cloud infrastructure and upgrade to the SAP HANA database. This was an ambitious migration project, and given the regulations around NextGen’s personally identifiable data, failure was not an option. Despite these unique considerations, the team completed the project in under six months. On October 28, 2021, C2C’s David Wascom connected with Karen Bollinger of NextGen Healthcare and Frank Powell of Managecore for a virtual C2C Navigator event exploring the background and the details of this successful project.The conversation began the way a migration process itself begins: the team established customer goals. When Wascom asked what customers typically want from a migration, Powell offered three main goals common to organizations considering migration: greater stability, lower fees and personnel costs, and “time to innovate and do new things for their organization.”After wrapping up this high-level overview, Wascom asked Bollinger and Powell for a more detailed description of the migration process. Bollinger outlined the main phases of the migration period, from moving the infrastructure from cloud to cloud, to updating the landscape to the latest service pack, to moving everything into the HANA database. Powell stressed the importance of the preliminary phase of the migration, including testing and defining SAP strategy.The discussion became most lively when Wascom asked Powell and Bollinger about their data security strategy. As a healthcare provider, NextGen is beholden to HIPAA and attendant ethical and legal considerations concerning data security. “Security is on everyone’s mind, even on-prem,” said Powell. Bollinger was equally unequivocal, if not more so. “I have no choice,” she said. “I’m in healthcare.”What does it take to migrate a massive quantity of sensitive data successfully and securely? According to Bollinger, it takes a trusted partner. “What I was looking for was a partner,” she said. “A third-party partner that we could have these conversations with.” The sentiment resonated with Wascom, who added, “The fact that you were able to work towards a common goal is a hugely powerful story.” Powell agreed wholeheartedly. For him, partnership is not just a goal, it’s a requirement. “As a service provider, our goals have to align with our customers,” he said. “If they don’t, then right from the get-go, we have failed.”When Wascom asked Bollinger and Powell for final reflections and advice for other executives considering migrating their own organizations, both responded positively and succinctly. The biggest takeaway for Bollinger? “It can be done.” Powell was similarly encouraging. “Talk to someone who’s been successful at it,” he said. “Use those as your reference points.” The reason for this, in his words, was just as simple: “We’re dealing with some pretty amazing technology.”C2C brings people like Bollinger and Powell together to demonstrate the potential of cloud technology for organizations seeking solutions and success. How is your organization hosting its software and data? Have you considered a migration to the cloud, or to a different cloud infrastructure? Would you like to hear from other organizations where similar projects have been successful? Reach out and let us know what you’re thinking, and we’ll incorporate your thoughts as we plan future discussions and events. Extra Credit:
Managecore, a Foundational Gold Partner of C2C and Premier Google Cloud Partner, recently collaborated with NextGen Healthcare to migrate SAP to host on Google Cloud. In less than six months, Managecore supported moving NextGen’s SAP workloads in addition to upgrading to the latest version of HANA Here to discuss the project on the C2C virtual stage were panelists from each company:Karen Bollinger — Vice President Business Applications, NextGen Healthcare Frank Powell — President/Partner, Managecore Key Discussion Points:An introduction to NextGen Healthcare and the problems they were trying to solve by introducing an hyperscaler to their SAP environment and partnering with Managecore Using managed services from Google Cloud to open up new agile business opportunities and improved performance, confidence, stability, and availability Considerations for security and HIPAA compliance when migrating a healthcare company’s SAP data workloads to a new cloud environmentWatch the entire conversation here:
Migrating SAP applications to the cloud can be a complicated, time-consuming undertaking. The road to a successful cloud migration project and a stable cloud environment is often filled with twists, turns, and hurdles. Yet, there are steps your organization can take to ensure success. Earlier this year, NextGen Healthcare migrated from a private cloud landscape to a public cloud landscape with Google Cloud while also upgrading to the SAP HANA database in the same project. “This project is not as simple as moving to a different location,” said Karen Bollinger, Vice President of Business Applications at NextGen Healthcare.To ensure a successful migration project, the healthcare technology organization partnered with Managecore, a technical managed services company focused on SAP. Bollinger emphasized that collaboration was one of the keys to the project’s success and set NextGen Healthcare up with a stable cloud landscape and laid a foundation for future growth on Google Cloud.“If done properly, the promise of the cloud can truly be achieved,” he said. “You just need the right team.” The Need for a Change Before beginning this project, NextGen Healthcare had been leveraging SAP for about a decade. The company was running several SAP solutions, including SAP ECC, SAP Business Warehouse, SAP Business Planning and Consolidation, SAP Financial Accounting, and SAP Controlling. NextGen Healthcare already had an existing partnership with Managecore when Bollinger approached the organization to assist with doing some security-focused work on NextGen Healthcare’s SAP landscape.The conversations between the two organizations evolved into how NextGen Healthcare would transition to Google Cloud. NextGen Healthcare had been thinking about moving its SAP landscapes from another hyperscaler. Bollinger noted that NextGen Healthcare hoped to work with a managed service provider that offered increased transparency and more flexibility with their cloud environments. Making the Transition In addition to migrating to Google Cloud, Managecore also updated NextGen Healthcare’s SAP database, implementing SAP HANA in under six months.“When we are moving organizations to the cloud, we are always trying to get the biggest bang for our buck,” Powell said.This led NextGen Healthcare to see a significant improvement in the stability of its SAP landscape, better up times, and overall improved performance. Managecore also helped NextGen Healthcare decrease its monthly hosting costs and gave the organization a foundation to improve its SAP landscape in the future.“The world is their oyster,” Powell said. “NextGen Healthcare is in a perfect position, from a technology standpoint, to take advantage of the Google Cloud Platform.”Bollinger noted that this transition has NextGen Healthcare in a position to migrate from SAP ECC 6 to SAP S/4HANA, giving them both the ability and the agility to tackle that project in the future. Keys to Success According to Bollinger, one of the keys to this project’s success was having Managecore as a partner.“You need a great partner,” she said, emphasizing that organizations need to collaborate with partners that have both expertise and experience. Powell highlighted the caliber of the team working on this migration, noting that successful teams need to know how to “tune” SAP applications to run in Google Cloud efficiently. Both Bollinger and Powell emphasized that this was a collaborative effort and that the project’s success is due to the expertise and partnership among the project’s team. Learn More About Success in Google Cloud While many organizations are migrating their SAP workloads to Google Cloud, some are still showing trepidation about tackling such an expansive and complex project.“If you haven’t thought about moving to the cloud or you aren’t convinced, talk to someone who has been successful with one of these projects,” Powell said.Both Bollinger and Powell will be sitting down on Oct. 28 at 11 a.m. CT for a C2C Navigators webcast focused on this project. They will be going into further depth about the ins and outs of their success, and they’ll be able to help attendees figure out how to complete a successful and fast migration. They’ll also discuss how the two organizations have worked together to ensure this success continues after the go-live—interested in digging deeper into this story? Register here and save your spot! Extra Credit: Looking to connect with your peers or expand your network? Join the SAP on GCP Community here on C2C.
This C2C Deep Dive was led by Sindhu Adini (@Sindhu Adini) , director of Google Cloud for HLS at SpringML, a C2C foundational platinum partner. Joining Sindhu from the Peerlogic team were CEO Ryan Miller (@ramill401) and Alex Maskovyak, engineering and product development executive.Peerlogic is an innovative provider of cloud communications, building better conversations and high production through the power of AI. Their products allow individuals to work more productively, teams to collaborate more freely, and organizations to better understand their data.The full recording from this session includes:(2:05) Speaker introductions (4:20) SpringML’s specializations and industry reach (6:50) An introduction to Peerlogic and how they are empowering dental practices with improved communications between staff and patients (12:05) Analyzing patient sentiment with AI and ML Adopting call center best practices and front desk assistance Identifying revenue leakage Benchmarking and understanding conversion opportunities (17:10) Overview of Peerlogic’s application (21:15) Google Cloud services and components used Choosing Google Cloud Spectrum of AI in the Google Cloud ecosystem Google Cloud Vertex AI for pre-trained APIs and end-to-end integration for data and AI (31:25) Architectural overview of the solution and model Data pipeline to ingest audio scripts and Google Cloud Speech-to-Text Enhanced augmentation of the solution using custom ML algorithms FireStore to authenticate AppEngine access only to Service Accounts (38:50) Key considerations for Machine Learning Identifying the business problem that needs to be solved How predictions are made Supervised learning (44:55) Custom patient call analysis modelWatch the full recording below: Connect with SpringML here in the C2C Community.
While cloud computing has come a very long way since the nascent days of Google App Engine, we’re still only beginning to understand the areas in which cloud technology can make the greatest impact in our lives. One industry that recently took steps toward a more technology-based model is healthcare and wellness, with the adoption of data repositories like Google Cloud Healthcare API for storing medical records and telehealth communication to make doctor’s visits and therapy appointments more accessible. Cloud computing has given providers options when it comes to communication, but the growing popularity of wellness and cognitive behavioral therapy (CBT) apps could soon lead to better data visualization and even personalized treatment when it comes to mental health. What Is an Evidence-Based Mental Health App? Even though it seems like there are apps for anxiety and depression of all shapes and sizes on the market today, the number of evidence-based mental health apps is still relatively small. That’s because, in order for an app to be considered evidence-based, it needs to meet certain requirements by the U.S. Food and Drug Administration or have one randomized clinical research study that supports its effectiveness, as reported by PsychCentral. An evidence-based mental health app would be the biggest improvement because it gives the patient and provider confidence in their diagnosis and treatment. This improvement also saves time in unnecessary diagnostic testing and consultations with specialists regarding knowledge gaps, essentially giving everyone a system that consists of tasks. Complexity ranges from reference retrieval to the processing of relative transactions, complex data mining, and rule-driven decision support systems. This gives all users a trusted, scientific embedded system to back up their mental health data. Useful Features of CBT Apps Many evidence-based mental health apps come with a variety of features that individuals can use to manage or track some area of mental health. From setting reminders for taking medication to deprogram negative thought tendencies, mental health and CBT apps come with a variety of features that can help users build awareness around their mental health. CBT apps have features that can improve our daily habits, willpower, and give us a growth system that improves our way of thinking. Not only do they provide a space for tracking systems, but they are also able to hold journaling and notes on the important impacts of daily habits, creating an overall location where the user has the power to destroy bad habits and start healthier new ones. Self-Management and Tracking One evidence-based mental health app called Medisafe allows users to set alerts to remind them when to take medication. While other CBT apps, such as Worry Knot by IntelliCare, actually use cognitive-behavioral principles like “tangled thinking” to teach users how to manage everyday worries and anxiety.Tracking and self-management can help users understand more about thought patterns and side effects from medication, all of which can help patients and doctors find a treatment path and clinical plan that works best for them, including being able to create therapy techniques for our health and build confidence. Apps for anxiety and depression have even created mindfulness techniques that help with meditation, quick mental start programs, and even SOS buttons if the user is feeling the need of urgency. Data and Analytics Users that want to manage their mental health through better sleep and routine exercise can use an app like Whoop to track their respiratory rate and sleep quality. Whoop is not a CBT or mental health app, but its ability to track patterns in sleep and recovery can help users zero in on the behavioral patterns that may be negatively impacting their health and, by extension, their mental health. Personalized Recommendations Other mental health apps, such as Breathe2Relax, equip users with recommendations for breathing exercises to soothe symptoms of PTSD, general anxiety, and more. Calm is an app made to enjoy listening to therapeutic music and has the ability to track and create sleep patterns. We can’t forget Mood Kit, which allows users to create customized journal entries for moods. With mental health apps expanding and becoming more specific, having many personalized touches bring a more manageable, enjoyable, and convenient way to manage our health. Current Limitations of CBT Apps While apps for anxiety and depression have grown in popularity, many apps are still created with little evidentiary support that they work. Having the ability to track and manage health with CPT Apps can seem like users have the world at their hands, but it's important to commit to oneself. We all need accountability, and we sometimes create more personalized relationships with a friend, family member, or provider, making an overall safe space to push forward. So, we still have to show up and put forth the effort. Being more self-reliant, CPT apps may also not be suitable for people with complex mental health needs or learning difficulties. Some critics actually argue that these apps only address current problems and very specific information that not much of the possibility of underlying causes of mental health is given, such as an unhappy home. Participating and involving with CPT apps can create and build more pressure to face fears, but it takes true honesty to involve oneself in things that eventually can change our lives for the better. How Evidence-Based Mental Health Apps May Improve Treatment and Patient Plans While we may still be in the beginning stages of understanding just how cognitive behavioral therapy apps meaningfully fit into the treatment of mental health, there are some early indications that a hybrid treatment plan could provide more mental health services to rural areas to bridge the mental health treatment gap. Treatment plans are a good place to start when wanting to improve one’s mental health. A mental health treatment plan creates teamwork between patient and provider, which can greatly enhance client engagement. Storing data in evidence-based resources makes the treatment for patient plans more trusted and heavily experienced. Goals, milestones, and timelines make it easier to store information. Providers are now able to know where you will go or maybe are headed. Having credible knowledge brings worldwide sources all in a digital space that is accessible and highly specific to the data captured by CPT apps. Evidence-based mental health apps will be a part of our evolving health systems, with lowering costs for healthcare, easy access to update a network of medical data, creating a more customized experience and road map to care for you. Extra Credit: https://psychcentral.com/blog/top-7-evidence-based-mental-health-apps#1 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5897664/ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7381081/#:~:text=Published%20reviews%20have%20found%20that,including%20substantial%20heterogeneity%20across%20studies. https://riahealth.com/2019/10/15/mental-health-apps/ http://www.thecbtclinic.com/pros-cons-of-cbt-therapy
2020 was a year of firsts for many. For some, it may have been the first time they attempted baking sourdough bread. For others it could have been the first year they participated in a virtual happy hour. Many of us also experienced a virtual doctor’s visit for the first time.Before the pandemic shuttered many of our doors, the idea of a virtual doctor’s visit felt almost sci-fi, but this need to innovate uncovered a fair amount of benefits to doing medicine online. As we continue our discussion about mental health awareness, we’re taking a look at Google telemedicine and how G Suite for healthcare is helping to improve many facets of the patient experience, from security to convenience. What Is Google Cloud Healthcare API? Google Cloud Healthcare API is a virtual interface used to store and manage healthcare data. There are many different platforms created to safely store and process patient data, and Google Cloud is among one of the most trusted cloud infrastructures for storing healthcare information.Google Cloud has helped create an infrastructure that is serverless for providers. Google Cloud Healthcare helps generate pipelines of information to cut back on the amount of time that it takes to collect data acquisition and preprocessing. Google’s API has the ability to bridge existing systems that accelerate indigestion, storage, and analysis of healthcare data with Google Cloud Healthcare applications. Google Telemedicine and Patient Security Perhaps one of the greatest advantages of Google Cloud Healthcare is the layered approach to security and privacy. Google Cloud gives the ability to set data access rules for patient security on top of your original securing structure. Google Telemedicine was also created as an extraordinarily simple process that gives you an extension of care and safety through a secure net to virtually see your doctor. In the times that we are in now, it can be difficult to get through a phone line to just schedule an appointment to see your doctor. Now with Google Telemedicine, you are able to see your doctor, schedule appointments, and see all of your information in one place. Whether it's simply sending a message directly to your provider or reordering a prescription, Google Telemedicine is giving a generational standard on direct and effective communications directly from your providers, in the security of your own home. Convenience for Patients and Providers Virtual care solutions rolled out quickly in 2020, providing many with a level of convenience that hadn’t been experienced previously in medicine. To protect patients and providers while connecting virtually, Google Workspace created a HIPAA Implementation Guide to make it possible for doctors to share medical information through Gmail and Google Meet. The convenience for providers is that they are able to create a system through a query on Google’s Cloud Healthcare API, which can store all community specs from their patients’ specific information at a click of a button. This information can also be connected to any business intelligence tool that your provider may use, which saves additional plugins, programs, and time on collecting your data to Google storage. Workspace EMR Puts Patients’ Information All in One Place Utilizing Workspace EMR to create a centralized location for medical records and patient information allows healthcare workers and patients to access important medical records from one place and perform vital remote clinical work.Importing data directly into Google Cloud Healthcare offers a safe way to share important documents like X-rays and CT scans with internal staff, while Workspace EMR creates access to populate forms and compute data, making it efficient, effective, and inexpensive for providers and patients. This is one of the best assets when dealing with Workpace for healthcare. Google Electronic Medical Records and How It Works Workspace for healthcare has spent the past few years perfecting the development of Google Electronic Medical Records. Think about having all of your medical records, including your legacy records, at your fingertips and for your healthcare providers.Google has created a process that can easily access, analyze, update, and electronically annotate patient data even while other providers are using the same patient record. This changes the game for healthcare with Google electronic medical records by keeping clients and providers instantly informed of any changes made to their file.Imagine the impact on our environment when we are able to say no to paper! No more having to call a provider for additional information to include on behalf of a diagnosis. Even no more off-site storage locations, which is just another bonus for patients and providers, making Google EMR system ideal for requesting, inputting, storing, accessing, and updating records from any geographic location. With the new millennium, times are sure changing, with more advanced technology constantly emerging. Workspace for Google and Google electronics’ medical records have given the most modern system to reference and consulate you all through a digital space. What more do you think will evolve over time? Whatever that may be, Google is for sure on top of our modern healthcare landscape. Google Cloud Healthcare API Creates Greater Collaboration Among Providers Google Cloud Healthcare also makes it possible for providers to collaborate with each other. From building complex clinical repositories that can be safely accessed by multiple practitioners to streamlining communication with Workspace features like chat and video calling, Google Workspace is making remote collaboration possible for remote healthcare.Workspace for healthcare provides the best all-in-one place for providers to easily create health assessments, questionnaires, instructional videos, forms, and documents for EMR. Trying to streamline data and services can take a huge amount of time, but they don't have to when dealing with Google Cloud Healthcare API. The software makes it easy for providers to collaborate using a secure network where systems are generated and computed all in one place. Imagine how amazing and a dream-like situation this can be for a provider to have. You don't have to create, research, or use external sources or plug-ins to manage or access information. Convenience is at an all-time high these days.If 2020 proved anything, it’s that necessity truly is the mother of invention. Google Cloud Healthcare API and telemedicine revolutionized the way the healthcare industry shares information, consults with patients, and communicates internally, and it’s only a matter of time before other areas of innovation and improvement crop up in other industries thanks to cloud computing. Join the discussion today! Tell us which industries you think could greatly benefit from cloud innovation. Extra Credit 7 Reasons Why the Healthcare Industry is Migrating to G-Suite 10 Google Workspace tips for healthcare Real-Time, Serverless Predictions With Google Cloud Healthcare API (Cloud Next '19) Electronic medical records system - Google Patent Sign up for an upcoming C2C Deep Dive on patient sentiment hosted in partnership with SpringML.
Kicking off its Rockstar Conversations series, C2C welcomed Lori Mitchell-Keller to the virtual stage to discuss everything from her new role at Google Cloud to her and her team’s initiatives around industry strategy, as well as her work in the diversity, equity, and inclusion space.Mitchell-Keller stepped into the role of global head of industry solutions at Google Cloud only four months ago but has had more than 25 years of experience in the technology ecosystem. She most recently spent 13 years at SAP, where she oversaw 20 industries such as financial services, health care, retail, among others. She is a powerhouse who is passionate about serving customers and meeting them where they’re at. “It’s really great to be part of a culture that’s not only interested in how the company is doing, but also how society is doing.”Watch the whole interview below:
This article was originally published on September 3, 2020.She’s the new voice in the room at Google Cloud, having been brought on board not even four months ago, but Lori Mitchell-Keller is already amplifying the call for transformation in Google Cloud’s five commercial industries. These include: financial services; health care and life sciences; industrial and manufacturing; retail; and media and entertainment, telecommunications, and gaming. Mitchell-Keller has spent more than 30 years as a strategic global leader committed to helping transform organizations with innovative technology. In her new role at Google Cloud—VP of industry solutions—she’s responsible for leading a team charged with not only understanding customer requirements across various industries, but also predicting where the market is going over the next few years. Lori Mitchell-KellerWe all heard Mitchell-Keller at Google Cloud Next '20: OnAir talk about her goals of helping drive business transformation for organizations across key industries. (If you didn’t, check it out here). But C2C wanted to dig a little deeper into how she sees her role evolving and what that really means for you, Google Cloud customers."We need to know both customer and industry trends, so we can better design and execute a solution portfolio that will meet current and future needs,” she said. “We want to meet the challenges our customers are faced with whether it’s today, tomorrow, or years down the road.”Rallying Cry for Solutions that Cross IndustriesAs organizations large and small are tackling several different challenges, what’s consistent—across industries and across the globe—are those challenges associated with COVID-19. “These range from providing virtual care in health care, delivering better omnichannel experiences in retail, adapting to new ways of working in manufacturing, and more,” Mitchell-Keller noted. “Technology is a huge enabler to driving business continuity, and we’re focused on developing industry-specific solutions that help customers in new ways.”C2C recently shared “4 Industries’ Takeaways for Google Cloud Customers.” During our conversation, Mitchell-Keller added some more color to the initiatives her team are working on now. “We believe that a partner ecosystem makes our solutions stronger,” she said. Google Cloud has announced several strategic partnerships that will expand the company’s impact across industries—including a recent one with Amwell that will transform access to virtual care with Google Cloud artificial intelligence (AI), machine learning, and collaboration tools, as well as one with Tenemos that will accelerate banks’ digital transformations with new financial services offerings.The current pandemic has brought to the forefront pressing issues that span all industries—supply chain management is one, and delivering better customer experiences is another. “As we emerge from this pandemic,” she explained, “companies are thinking about how to build more resilient supply chains for the future. We recently formed a new global supply chain, logistics, and transportation team that will support each industry with a dedicated go-to-market strategy and solution road map.” A couple of early focus areas she mentioned include a demand-forecasting solution for retailers and a last-mile optimization solution for manufacturers. As for delivering better customer experiences, Mitchell-Keller said that Google is a data company at its core, and it has invested in accelerating innovation through the smarter use of data at scale. However, she pointed out, “the underpinning of our Google Cloud industry solutions road map is our AI platform, where we’re focused on embedding easy-to-use AI and machine learning in solutions that deliver new value to customers across industries.”Your Voice Is Your MoonshotAlthough relatively new to the Google Cloud team, Mitchell-Keller is not new to working on complex issues or developing comprehensive solutions. She has held numerous leadership positions and worked on everything from product and solution development, to management, to building and nurturing partnerships. “My grandmother taught me true empathy,” she said. “But she also taught me to trust myself enough to take risks in order to achieve more. I think we all need to take risks to innovate.” As she looked inward and then forward, Mitchell-Keller said this: “I’m most passionate about solving difficult, complex problems with the simplest of solutions.” It’s that same mindset that has allowed her to use her voice and platform to not only help business leaders transform and succeed, but also to help others do the same on a personal level. She tweeted not too long ago, “I’m a strong believer in the value of volunteering. Aside from the good it can do for others, it can make a difference in your productivity at work, too.” We talked about how her own volunteer work has shaped her professional narrative, and in turn, her contributions.Mitchell-Keller spends her time volunteering at two organizations that are near and dear to her heart: Retail Orphan Initiative and Autism After 21 with the Madison House Autism Foundation. She recalled a trip she took to Honduras with her then-two-year-old son on behalf of the Retail Orphan Initiative. The goal of the organization is to help build schools to provide education, as well as provide food, clothes, and other necessities to underprivileged and orphaned children all over the world. “For our first trip, my son and I gathered hundreds of stuffed animals that we carried in our luggage. The experience that followed struck me so profoundly,” she said. “As we handed out stuffed animals, it became clear that we would not have enough to give to every child. As we walked off, we were approached by a mother asking if we had just one more so that her child did not feel left out. Being a mother myself, I understood that ask from her more than anything else. I knew what it meant to be a mother and to want only the best for your child. I handed her a stuffed animal intended for the next stop. I realized in that moment the power in asking for what you want.”Mitchell-Keller continued, “We all have things we want to accomplish professionally, but we sometimes hesitate to ask for what we want or need to make it happen. We have to ask for help from others to attain those goals that seem so out of reach sometimes. I have applied that mindset to the way I work, as well as to the way I lead. Your voice—our voices—are the stepping stones to launching technology moonshots.”Lori-Mitchell-Keller: The Quiet Drum that Beats I asked Mitchell-Keller what she would write if she had to leave for a year and the only communication she could have with her team was a message sent via email. She paused for a minute and said: “I would say trust yourself, trust your instincts, and trust your experiences. We all have it in us to be better than we sometimes think we can be, and often we just need a reminder of that.”She wanted to make sure to remind all of you that, although 2020 has been an unpredictable year, she hopes that you lean into C2C, ask for what you want, and feel empowered to stand on each other’s shoulders to share experiences, learn from each other, and enable more informed business decisions with cloud technology. She reflected, “As Issac Newton said, ‘If I have seen further, it is by standing on the shoulders of giants.’ That’s what I want for C2C members—to see further and to do it together.”
This article was originally published on August 19, 2020.There has been no shortage of interesting and incisive industry profiles during the first five weeks of Google Cloud Next OnAir. The breadth and depth of the on-demand content is just right for leaders of enterprises looking for inspiration from peers and in-the-trenches know-how across several key industries.As VP of Industry Solutions Lori Mitchell-Keller noted in her welcome remarks, Google Cloud is focusing on a set of core areas to help drive business transformation for organizations in those industries. (See below.)Let’s take a closer look at some of the key industries that have been covered and what customers can take away from the compelling stories we’ve heard so far.1. Retail Is RockingSince July, we’ve heard numerous fascinating and insightful retail presentations during Google Cloud Next OnAir, as well as announcements from leading retailers that are seeking to change the status quo. We’ve heard from brand-name giants and smaller players about how they are charting their own paths during 2020 and how they’re preparing for the future.Best Buy, for example, is partnering with Google Cloud to “unify its data sources across various legacy platforms in order to develop more personalized shopping experiences for consumers,” according to ZDNet. Once the data house is in order, Best Buy is going to tap Google’s analytics, AI, and machine learning wares to create new retail services across channels.Keurig Dr Pepper is going to “shift to virtual machines running on Google Cloud by the end of 2020, retiring two data centers with more than 1,000 servers,” writes CIO Dive. The move is key for Keurig Dr Pepper’s “merger integration and modernization efforts.”Etsy did good for its business-modernization efforts and for the environment: “Etsy completed its Google Cloud migration in only two years, allowing the organization to scale both up and down as needed based on the cycles of its e-commerce business,” notes ITProPortal. “This transition enabled Etsy to be more cost-effective and set the organization up to reduce its overall energy use by a whopping 25% by 2025.”Lastly, online shopping can get much more personal—and help drive lasting customer loyalty—with Recommendations AI. Read about the topic on this post by Google Cloud’s Pallav Mehta. You can also check out a great summary of retail sessions and resources compiled by Carrie Tharp, Google Cloud VP of retail, including some helpful advice on getting ready for the holiday shopping season—which will be here before we know it.2. Financial ServicesStart your financial services deep dive with high-level conversations between Google Cloud and its customers Capital One and The Bank of New York Mellon. For the record, Google Cloud’s financial service category includes banks, capital markets, and insurance companies.Melanie Frank, managing VP of PowerUp Technology at Capital One, offers a look into its seven-year digital transformation journey, with a key focus around talent and how its employees work. Frank talks about how the company’s “work from anywhere, at any time, on any device” strategy has been hugely critical to operations during COVID-19.Sarthak Pattanaik, CIO of clearance and collateral technology at The Bank of New York Mellon, shares the financial institution’s “bi-modal” approach to technology strategy: its transaction platform, which is on-premise; and its cloud platform investments, which serves as the basis of its “innovation engine,” Sarthak said. One example: the bank is using Google Cloud Platform to predict the probability of a transaction fail, which is a huge customer service win for the bank.Another recent article involved CME Group and how the company has approached real-time data feeds. Of course, there are key constituents that need market data delivered in real time—and that’s what CME Group already does. But what about those who don’t need real-time data for, say, analysis of big sets of data? Here’s a look at CME’s offering so that its customers “can now access its delayed data, useful for analytics that don’t need more expensive real-time data, through Google Cloud,” according to Forbes.Finally, take an inside look at KeyBank’s decision-making around moving its data warehouse to the cloud. “There are some big considerations that go into making these kinds of legacy versus modern enterprise technology decisions,” writes Michael Onders, EVP chief data officer, divisional CIO, and head of enterprise architecture at KeyBank, in a blog post.3. Health Care and Life SciencesCOVID-19 has forced nearly every industry to reimagine “business,” and none more critical than health care and life sciences. Dr. John Halamka, president of Mayo Clinic Platform and a practicing ER physician, shared that “COVID-19 is pushing us toward a digital-first health care delivery system” during his interview on Google Cloud Next OnAir. He went on to predict that big change will continue: “Health care will be 60% or more virtual across all modalities of delivery in this new normal.”As for managing health care data, he offered this quip: “We have too much data and not enough wisdom.”Take a deeper dive into the Mayo Clinic’s story and read how its data platform has been accelerated using BigQuery and Variant Transforms. Beyond the ability to provide better services and make better decisions, there’s this benefit: “As Mayo Clinic scales out sequencing to hundreds of thousands of patients, they estimate saving $1.5 million over three years by using Google Cloud and Variant Transforms instead of their existing solution,” notes this Google Cloud blog post.We all know that, in many cases, good health care starts with the human being. This profile of how Fitbit moved its monolithic application to the Google Cloud Platform offers insight into how its “progressive” project plan kept Fitbit’s users happy during the transition. “Fitbit ultimately found success with its approach,” according to a diginomica article, “completing the migration three weeks early.” Which is always a nice win-win.4. What’s Next?What you just read was a small sampling of the customer stories, product insight, and resources available for Google Cloud customers across numerous industries.At C2C, we are continuing the conversation on multiple fronts and for multiple industries, so please join us:On Friday, Aug. 21, we host our first Next OnAir Talks, and cover Google Cloud industries and takeaways from Google Cloud Next OnAir. Read more about the series and register for that event or our two other upcoming sessions.On Thursday, Sept. 10, we’re kicking off our Rockstar Conversations series with none other than Lori Mitchell-Keller. You can reserve your spot here. Don't delay—seating is limited.
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