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Tips and Tricks for the Professional Cloud Developer Exam (full recording)

The Google Cloud certifications program offers career-enhancing training and testing for professionals in all areas of cloud technology. Data, infrastructure, and security are often topics of particular interest for those investigating these options, but developers make up one of the biggest and most vibrant communities in the world of Google Cloud. Sebastian Moreno is a Google partner engineer and the author of the Google Cloud Certified Professional Cloud Developer Exam Guide. In this C2C Connect event, Sebastian joins us to share his insights and field questions directly from C2C members interested in taking this exam. Questions answered and topics explored include: (0:00) Introducing Sebastian and the Professional Cloud Developer exam (4:45) Who is the target of the Professional Cloud Developer certification? (7:30) Does the Professional Cloud Developer exam include case studies? (9:30) The Professional Cloud Developer exam, DevOps, and related certifications (19:30) Preparing for the Professional Cloud Developer exam with Pluralsight and other labs (24:00) How difficult is the Professional Cloud Developer exam? (28:00) What tools does a data professional need to take the Professional Cloud Developer exam? (31:40) Retaining knowledge gained while studying for the Professional Cloud Developer exam (37:30) The Professional Cloud Developer exam and career advancement Watch the full recording of the conversation below:  

Categories:Google Cloud CertificationsSession Recording

Completing the Story of Sustainable Computing: an Interview with Suresh Andani, AMD Senior Director of Cloud Vertical Marketing

Sustainability is an inherent value of cloud computing and storage. According to Suresh Andani, Senior Director of Cloud Vertical Marketing at C2C Global Gold partner AMD, data center sustainability, which used to be an afterthought, has now become a key requirement. The first step to a more sustainable compute solution, he says, is migration to the cloud. This gives companies like AMD an immediate advantage: they are already offering a more sustainable solution. However, along with this advantage comes a challenge. All cloud partners provide the option to migrate. How can companies like AMD help further?AMD will appear alongside a full lineup of C2C and Google Cloud customers and partners this Thursday, April 21, 2022 at Clean Clouds, Happy Earth, a special C2C Earth Day event for companies and practitioners committed to sustainable cloud solutions. Participating companies include Deutsche Bank and Nordic Choice Hotels, and full sessions will explore topics such as supply chain resiliency, food waste, environmental, social, and governance analysis, and sustainable IT. Andani will join a panel of executives featuring Sanjay Singh of C2C platinum partner HCL, Antoine Castex––a C2C Team Lead in France––and Hervé Dumas of L’Oreal, and Ian Pattison, EMEA Head of Sustainability Practice at Google. “Energy efficiency is not just about power consumed and how efficiently you address or cool. It’s also about how you make your manufacturing process more sustainable.” Andani hopes the panel will be “a channel to get the word out” about how AMD differentiates in the cloud computing space. All of AMD’s customers need to be able to reduce the amount of power they’re consuming as they process their workloads. AMD’s solutions are designed to solve this problem at the root cause. “Energy efficiency is not just about power consumed and how efficiently you address or cool,” Andani says. “It’s also about how you make your manufacturing process more sustainable.” To this end, several years ago, AMD implemented a chiplet architecture specifically designed to improve their yields and minimize waste. Now, says Andani, many of AMD’s peers are choosing to go the same route.More providers in the cloud computing space adopting a more sustainable manufacturing process is all the more reason for companies like AMD to participate in live events hosted by customer communities like C2C. As Andani was happy to share, he and Pattison have appeared together at similar events in the past. These panels, Andani affirms, are of unique value to Google Cloud customers looking to improve energy efficiency. Representatives of Google Cloud appear at such events to discuss how Google Cloud’s products use technologies such as AI and ML to monitor energy consumption. When the same panel features an end customer adopting this technology, in Andani’s words, “that completes the story.” Join C2C Global and all of our distinguished sponsors and guests at 9:00 AM EDT on April 21, 2022 to witness the complete story of sustainable computing on Google Cloud. Use the link below to register: 

Categories:ComputeGoogle Cloud PartnersSustainability

Retail Case Study: How Marriott International Builds Smart Kiosks on Google Cloud

Early last year, Marriott International, Inc. introduced various smart kiosks at several Marriott venues to eliminate the need for in-person interactions. These grab-and-go kiosks have everything from snacks, beverages, and sundries to piping hot coffee, fresh sandwiches, sweet indulgences, yogurt, cereal, and fruit. Other Marriott smart kiosks provide keys to your hotel rooms and help you map out your itinerary. Don’t have cash or credit for your purchases? Don’t worry. Marriott kiosks also accept contactless Bluetooth connection for mobile pay. According to Chard the Tech Guy “These contactless kiosks are the wave of the future.” Use case: Marriott International Hotel, Hangzhou, China Visitors to China use Marriott’s smart kiosks to check in for reservations and pick up their room keys. The machines are powered by facial-recognition technology and work in tandem with Marriott Bonvoy apps, where guests have previously paid for rooms. Before departure, guests use those same machines for contactless check-out. The whole process displaces traditional long lines with less than a minute. Smart Kiosk Technology Smart kiosks are everywhere. They serve hot pies and pizza in Ottawa, Canada and jars of fresh salad in six U.S. states. They’re also used in the education sector buying school meals, printing class schedules, renting or purchasing books, registering for classes, and checking exam grades. In healthcare institutions, post-offices, (or other organizations across industries), these kiosks are used to schedule appointments. Airports use passport kiosks to slash average wait time by half, according to Global Gateway Alliance. In retail, these kiosks provide consumers with brand information, directions, self-checkout, and price lookup, leading to shorter lines, boosted revenue, lower labor costs, and increased customer satisfaction.Naturally, smart kiosks have their issues too. They break down, stall, and sometimes return inaccurate responses. Mostly, though, they’re controversial because they displace certain human jobs. In 2018, employees at Marriott International went on strike across the U.S. to demand a say in decisions related to the adoption of new technologies. For kiosks to maximally benefit Marriott International, the hotel will have to successfully integrate its workers with its robots.Marriott International uses Google Cloud to create experiential memories for its customers across 19 brands in 81 countries. Objectives include monitoring news and popular events; real-time analytics on Marriott’s hotel bookings worldwide and where they’re coming from; a calendar of cultural events; and YouTube, Twitter, Facebook, and Instagram feeds.Have you ever used a smart kiosk? Can you think of any other Google Cloud retail or travel industry use cases? Reply below or write a post to our community to let us know. Extra Credit:  

Categories:Industry SolutionsRetailTravel

Introducing C2C’s Newest Community

Our team always says that the “C”’s in C2C are up for interpretation. Whether we’re connecting to customers, connecting customers to communities, connecting companies to the cloud, or enabling communities to connect, C2C exists to facilitate these connections and foster community and growth. All Google Cloud customers have valuable experiences and insights to share within and among one another, no matter their location, their demographic, or even their species. With all of the above in mind, C2C is proud to announce that April 1, 2022 marks the official launch of C2C’s newest Google Cloud Customer Community: Cat2Cat. JellyCommunity Manager, C2CAs we open up this new section of our community, please give a big welcome and a healthy amount of head scratches to C2C’s newest community manager, Jelly. He is a good boy, having previously provided support and socialization training to stray fosters for housecat readiness.  Like some of the other community managers you can expect to meet in C2C, Jelly fuses his connection-minded spirit with his significant experience using Google Cloud products. Jelly joins us from happn, where he worked as a product architect to upgrade the app’s infrastructure to Google Cloud Platform. Happn’s app uses geolocation information to notify users—whether people or outdoor cats roaming the neighborhood—when they’ve crossed paths, allowing them to connect afterward. To fully scale the application, terabytes of data were transferred to servers hosted in GCP data centers, using Google Compute Engine for additional functionality. Read happn’s full case study here. Throughout history, cats have been recognized variously as exalted souls protected from harm by law, familiars to witches and other beings blessed with magical powers, and immortal creatures possessed of multiple lives. Today, we recognize these early mythological depictions of cats as attempts to recognize their facility with the extraordinary technologies that govern the world we live in. Cats may not be able to do magic or live forever, but in recent years they have proven especially adept at harnessing the power of the cloud to host their software and data, build their own cloud-native applications, and adopt digital architecture to transform their businesses. Read on below for some detailed examples of how cats representing some of Google Cloud’s biggest customer companies are incorporating Google Cloud Products into transformative technical and business initiatives. CheddarCloud Data Architect, Mondelez InternationalWith a name like hers, Cheddar was destined to become a subject matter expert in the field of snacking. She has been collecting data on snack brands and their products her entire life, and she is grateful to have the opportunity to put this expertise to use at Mondelez International, the largest snacking company in the world. Thanks in large part to Cheddar’s efforts, Mondelez recently adopted the Google Cloud tech stack to transform its data collection and analysis to allow for personalized insights on cat customer experiences. As a lifelong snacker, Cheddar understands the Mondelez customer experience as well as anyone. Now, with Google Cloud, she is developing data solutions that will model this customer experience for every cat in search of the perfect snack. Read Mondelez International’s full case study here. LunaMachine Learning and Data Engineer, Johnson & JohnsonLike many cats, Luna has very little patience for bathtime. However, she does believe that grooming is essential to the leisurely life of a cat, which is why she wanted to bring her expertise building machine learning models to healthcare giant Johnson & Johnson, known most widely for its hair care products. J&J recently started working with Google’s Cloud Talent Solution to rebuild its careers portal. Luna, knowing that cat baths are projects not to be mismanaged, was eager to take the lead on this project. Read Johnson & Johnson’s full case study here. LeiaLead Engineer, Stores and Supply Chain, TargetAs a busy consumer looking for the best products to support her many hobbies—eating fish, drinking milk, and finding the most opportune spots for a nap—Leia is inspired by the ways Google Cloud technology can improve customer experience. Target has employed products like Google Kubernetes Engine and Compute Engine to deliver enhanced convenience for inventory management and online commerce. Leia’s work is also impacted by cross-team collaboration, working with her canine colleague, Chewi, whose work focuses on serverless technology for mobile app development to empower store associates. Read Target’s full case study here. Cats are proud and particular animals. We don’t always think of them as natural community builders. However, their characteristic skill and grace makes Google Cloud’s adaptable and dynamic platform a perfect fit for their technology needs. Our continuing mission at C2C is to connect cloud users, no matter how cuddly or sassy they may be. As long as cats are using cloud technology to solve their business problems, C2C will be here to remind them that every cat is welcome on Google Cloud.

Categories:Industry SolutionsC2C NewsDiversity, Equity, and Inclusion (DEI)

Getting Started with Site Reliability Engineering (SRE) - Key Takeaways

On March 17, 2022, the C2C Connect: UK and I group, led by Charlotte Moore (@charlotte.moore), Andy Yates (@andy.yates), Fintan Murphy (@fintan.murphy), Paul Lees (@paul.less), Sathy Sannasi (sathyaram_s.), and Yasin Quareshy (YasinQuareshy), invited Google Cloud Developer Advocate Alexis Moussine-Pouchkine to join them for an hour-long session on Site Reliability Engineering. The group’s monthly sessions bring together a local community of cloud experts and customers to connect, learn, and shape the future of cloud.  60 Minutes Summed Up in 60 Seconds  Pouchkine started the session by citing a number of publications and books on SRE, and then introduced the focus of the session: the Service Management aspect of SRE, and how it is applied at Google. Next, Pouchkine introduced DevOps Research Assessment (DORA), which helps measure how an organization compares to the best organizations in its delivery of its services, and how close the organization is to becoming an elite performer. Pouchkine shared key metrics DORA uses to measure a team's software delivery performance and explained how to set up an environment using FourKeys (available on GitHub) to implement workload measurement methods. To demonstrate practical implementation, Pouchkine introduced Pic-A-Daily App as a SRE use case. Pic-A Daily App is a photo recognition app that tags an image into a searchable category and an event driven microservice app with several delivery components. Next, Pouchkine gave his definition of SRE, making reference to the billions of users of Google's services and the 2,500 SREs responsible for the reliability of these services. He also discussed balancing reliability with agility. Pouchkine discussed tools, infrastructure observability, and culture in detail, citing the following key metrics used to measure impacts on a customer:  Service Level Indicator (SLI), which captures metrics that impact a customer, e.g. availability, latency. Service Level Objective (SLO), or the quality of service promised, e.g. error budget. Service Level Agreement (SLA), a business driven metric not used by the SRE. Pouchkine also discussed some recommended SRE best practices to follow: Versioning your software. Having multiple versions of software deployed and ready to serve requests if needed.   Canary Blue/Green deployments to provide flexibility and confidence in rolling back releases (if required) and A/B testing your software. Google Cloud Tools discussed that help diagnose and remediate faults. Having a centralized view of things rather than using multiple locations to identify issues. The climax of the session was a demo of Pic-A Daily App demonstrating how the tooling and SLO metrics can be used to identify and diagnose a fault. Tools that support the SRE include monitoring, error reporting, debugger, logging, traces, and profiler The session closed with a Q&A and some available resources on the topic.  Watch the full recording of this event below:  Despite its 60-minute time limit, this conversation didn’t stop. What are your thoughts on SRE, Service Management, DORA, or any of the other topics discussed above? Reply in the comments below or start a new topic on our group page.Be sure to sign up for C2C and join our C2C Connect: UK and Ireland group to connect with Google Cloud customers and experts based in the UK & Ireland and beyond Extra Credit  SRE Resources  DORA at C2C

Categories:DevOps and SRESession Recording

The World of Google Developer Communities - Event Takeaway

On Thursday, March 10, C2C DACH Community Manager Dimitris Petrakis (@Dimitris Petrakis) hosted a powerful event with Patrizia 'Pati' Jurek  (DevRel Regional Lead DACH, WTM Europe Lead, Google) focusing on the different Google Developer Communities. 60 Minutes in 60 seconds (3:05) Who We AreJurek began her presentation by explaining what the DevRel (Developer Relations) team really is: an on-the-ground network of developers overlooking engineering programs and community managers who drive various global programs that follow the “1:few:many” model. (4:20) What We DoThe main goal of DevRel is to nurture influencers and their communities everywhere to boost Google technology advocacy, adoption, quality, and perception. (5:21) How do Google Developers support communities?Google Developers support communities through learning, mentoring, and business building. The community is very diverse, with people coming from a huge variety of different backgrounds, such as enterprises, startups, and etc. They partner with communities, Women in Tech leads, Google technology experts, startups, and more to provide them with the resources and guidance they need to be successful in building on Google. (7:43) Video Presentation: "Google Developers: Community Connect 2021After her initial overview, Jurek shared a short video to give attendees a better understanding of what it means to be a part of this bigger community. (11:46) Google Developers: Developer Ecosystem TeamThe DevRel team spans 30 countries and connects with developers in over 140. Jurek presented analysis on these numbers, as well as the benefits gained by further developing communities worldwide and by engaging with top startups in strategic and up-and-coming markets. (14:00) Community ProgramsJurek introduced the different Google Community programs––GDG (Google Developer Groups), GDSC (Google Developer Student Clubs), GDE (Google Developer Experts), and WTM (Women Techmakers)––and then explained in detail their statistics and numbers (countries, groups, events annually, developers reached, content reads, public speaking events and workshops, ambassadors, women in tech reached) as well as the events they host, where they are organised, when, by whom, and what they contain. (22:08) Why does Google have Developer Groups?Three words: Connect, Learn, Grow! Developer community is about meeting other local developers and those interested in developer technologies, learning about a wide range of technical topics and new skills, and applying new learnings and connections to build great products and advance your skills, career, and network. (28:43) Google Developers ExpertsGoogle Developer Experts are a global network of highly experienced technology influencers who actively support developers, companies and communities. GDEs are independent volunteers who do not work for Google in any capacity. (47:34) Google Developer Student ClubsGDSCs are university based community groups for students interested in Google's developer technology. (52:25) Women TechmakersWTM engages over 100,000 women in tech across 190 countries each year. WTM provides visibility, community and resources for women in technology across all career levels to drive innovation and participation in the industry. (56:44) Become a Google Cloud Developer HeroGoogle Developer Heroes showcase and celebrate the innovation and career development of their teams, meet and exchange ideas with Google execs, cloud solution experts and product teams, and join Google tech communities or become Experts to grow skills, mentor fellow developers, and partake in exclusive Google projects. Watch the full recording of the event below: Extra Credit   

Categories:Application DevelopmentSession Recording

Women in Cloud: Ayu Ginanti

Communities grow and thrive when they lift up all of their members to succeed. Part of that undertaking is to recognize structural imbalances and to turn to their historically marginalized members to lead.To celebrate Women’s History Month and the contributions of women in the world of cloud technology, C2C is highlighting conversations with leaders who will guide our future. Every Tuesday this March, we will publish an interview with one of the many women driving change and giving direction in the C2C community. This interview is with Ayu Ginanti, APJ Cloud Lead at Intel, a Google Cloud Premier Partner and Foundational Platinum Partner of C2C. You’re in a video call with people you haven’t yet met. How would you introduce yourself? My name is Ayu (pronounced Aah-you), and I was born and raised in Jakarta, Indonesia. Sydney, Australia, has been my second home since 2015, and I love it here.I’m a Cloud Lead at Intel⁠—the “chip queen” of Silicon Valley⁠—where I help companies get the best out of their cloud consumption. I work closely with cloud providers like Google Cloud to drive value optimization on all Intel technologies.I’m also a baker and a wedding cake artist. Tell me about your education, your experience, and your tech path. Have you earned any certifications? Are there any you felt like you needed? My educational background is actually in communications and business, but I always gravitated toward technology. All of my theses had a strong emphasis on technology and that interest followed me to the professional world. I’m proud of the plurality of my tech career and I particularly love being part of pioneering teams or businesses. I was one of the first 10 employees in Google Indonesia. I then pivoted to cloud and relocated to Sydney to join Google Cloud Australia. And now being the first Cloud Lead at Intel, I have a big responsibility in driving Intel’s technology leadership in cloud and breaking the perception that Intel is just a “PC-centric company”.When it comes to certifications, I earned many at a professional level that were related to my job. I was AdWords certified and also passed the Google Analytics and YouTube certifications when I was part of the Google Adwords team. There’s probably greater emphasis on certifications in the cloud world—I even participated as a beta tester in the Google Cloud Digital Leader certification when it was released last year.In general, I like learning new things. When I don’t have any cloud exams or internal cloud trainings to work on, I like to do short courses or executive education on the topics I’m interested in. I did one on “Driving organizational change” last year, and I’m enrolling in an AI course this May to help me with my job and learn new things that I’m curious about and may be beneficial either now or in the future. How did you get started with Google Cloud? I joined Google Cloud before Google Cloud even carried that name. I was part of the “OG” Google for Work, and our core focus at that time was selling the SaaS offerings of Google Workspace. Back then, it was called Google Apps for Work, then they rebranded as GSuite, and then as Google Workspace. I’ve seen the full transformation of that company.When they pivoted their focus to Google Cloud Platform, I was one of the brave souls who believed that was the right path for the company, and that lined up with what I saw as the right path for my career. While it was very disruptive at the time, I believed there were so many opportunities ahead. And to be honest, Google Cloud circa 2017 was tough! We went through so many changes, starting in that phase of very minimal awareness among IT professionals just getting started, going through a rebrand, and bringing on a new CEO. Imagine still learning about the basics of load balancing and egress and trying to convince the customers that these were the right solutions for them. I was one of the people who would pick up the phone and say, “I’m from Google Cloud,” and they would usually say, “Google what? I’ve never heard of it,” or say I had the wrong number and hang up on me. It was a stressful time when your salary, your performance review, and your career depend on it.But I’m grateful that I had supportive teammates. We were all going through the same thing, helped each other learn, sat on calls together, and always shared feedback. That support was one of the key reasons we thrived and progressed through it all.Before I left Google Cloud, I realized how rewarding it was despite the stress. We grew a multi-million dollar business from a literal zero. The cherry on the cake is those teammates I had support from are now my closest friends and my then-manager is now a mentor I look up to. It has come full circle. When you think back on your career, what stories can you share that demonstrate what it means to be a woman in tech? Looking back on my experience, I believe work still needs to be done when it comes to breaking bias—not only in the tech world, but just generally being a woman and especially being a woman of color. I’ve experienced microaggressions where as a woman, clients would refuse to talk to me and only wanted to communicate with my male colleagues even though I was the sales rep responsible for the account. I’ve also been asked multiple times if I can create a new name for myself, or anglicize my name to make it more friendly for English speakers. My first name is only three letters, so it’s really not difficult. My late grandpa named me and I love my name, so I’m not changing it for anyone.Awareness was really low when it came to unconscious bias and microaggressions. It affected me in a way that I felt I had to work twice as hard to prove myself to people, or to feel that I belong in the industry. But I know now I’m not responsible for anyone’s distorted perception of me, and I know I can stand in my own light and my own truth and still work hard. I realized that when I work with the right people in the right environment, it’s all worth it, because they don’t see me just as a woman of color in tech—they see me as a dedicated rockstar.Those who have a great work ethic and a passion for what they do—regardless of their gender, race, appearance, sexual orientation, or ethnicity—are the ones who end up running the company in the future. Have you ever felt “imposter syndrome”? How do you deal with it? With the caliber of people hired at Intel or at Google—all very smart, humble, cool people—I have wondered if I belong, or if I’m a fake. If I had to give pro tips on getting rid of that imposter feeling, they would be these three things:First is to surround myself with supportive people who see my worth. Sometimes we forget that we aren’t imposters, or fakes; we’re actually quite remarkable. Google has an #IamRemarkable program to remind not only women, but all minority groups, that they are remarkable.Second is an area I still have to work on, which is: don’t forget to reward yourself. I grew up in an environment where I was told to be humble and just get on with it, and adulthood inherits those ideas. But we have to actively celebrate in order to feel the full force of our successes and accomplishments. It doesn’t have to be extravagant or expensive, but find something that is meaningful to you. I do little things like taking myself out to dinner, sharing my accomplishments with my friends, or buying myself a little something. We should recognize our wins, no matter how small. Back when I started at Google Cloud and a customer wanted a second meeting, we saw that as a big win. We would celebrate and clap on the floor where we worked. It releases that feel-good dopamine and motivates us to accomplish even more. It’s easy to overlook that.And third is very actionable⁠⁠—you have to be careful about social media. I got very specific in curating my LinkedIn feed; I suggest unfollowing anyone or anything that brings you down. Sometimes, LinkedIn can make us feel like we’re behind, so curating our feed can nurture our souls. Focus on the informational and inspirational content that actually feeds your best self, gives you grace, and helps you work toward your vision. Life is finite; you don’t need toxic content filling it.  How do you want to change the world? This question really makes me ponder. I’m one of those people who has a vision board to plan for my dreams and leave a legacy, like speaking at a TedX, or starting a school, or building a walking suspension bridge to connect rural areas in Indonesia. But I look at the world we live in now and those ambitions and empowering ideas on my vision board feel disingenuous. We’re still recovering from the trauma of the pandemic, and we’re seeing news of war and extreme weather events. “We’re told to put on our own oxygen masks before helping other people, so I’m working on that.” We’re told to put on our own oxygen masks before helping other people, so I’m working on that. What I really want to do is spend my time working on things that matter in the cloud space and being with the people I love the most. I want to spend more time with my partner, who I’ve only seen four times since 2020 because of border closures. I want to make up for lost time with family and friends who I haven’t seen for three years. I feel like I’ve had a rough couple of years with that separation. That doesn’t mean I’m not ambitious anymore, but it’s hard to plan for audacious goals when basic needs haven’t been met. Once I’m there, then let’s talk about changing the world, but in the meantime, while I’m on that track I hope I can inspire a soul or two. Inspire me! What advice would you give someone interested in a career like yours? Do it!There’s still a perception that tech companies are strictly full of “nerdy, techy developers,” or that you have to be an Ivy League graduate to make it. But that’s wrong. There are plenty of opportunities working at tech companies like Intel in marketing, human resources, sales, program management, analytics, operations, and the list goes on. It all depends on how driven you are and what your interests are. “As an example from years ago, I made a prototype of a chatbot to automate an online dating conversation… It was a bit complicated, which I liked, and it was a fun project to learn how to use Google Cloud’s Dialogflow and the components behind it. ” As an example from years ago, I made a prototype of a chatbot to automate an online dating conversation. My intent was to save time for busy girls like me and my friends who don’t have time to talk, so the chatbot would answer to potential suitors. Once it hit a certain milestone, it was passed to the real “agent,” similar to customer service bots screening conversations before passing it on to an actual person. It was a bit complicated, which I liked, and it was a fun project to learn how to use Google Cloud’s Dialogflow and the components behind it. But, I also learned about the ethics behind AI, and realized how this wasn’t the most ethical solution, so it wasn’t something to fully pursue.The bottom line is, in order to thrive in a tech company, always find ways to keep learning. Be inquisitive, even if you’re just doing fun projects for yourself a few nights each week. The industry is constantly changing, so keep your skills fresh to stay ahead of the game.  Can you share one reason why you are optimistic about 2022 and the outlook for women in Google Cloud, in your region and beyond? I believe we’ll have a stronger synergy and collaboration between Intel and Google Cloud this year. There are women and male allies in APAC who are focused on bringing in the best and the most innovative solutions to our diverse organization of customers. At the end of the day, representation matters. It’s critical for cognitive diversity to create a space for motivated employees and customers. Google and Intel are seen as leaders in the industry, well-placed in showcasing that women have equal opportunities of succeeding in the tech world. We’re paving the way for future generations to thrive and change things up. Looking for more in this series? Check out these other interviews with women in Google Cloud technology.  

Categories:C2C Community SpotlightCareers in CloudDiversity, Equity, and Inclusion (DEI)Interview

Positioning Your Product: Earned Media and Audience Connections (full video)

Scott Wilson, Co-Founder of QA Wolf and former Senior Director of Product Marketing for Wyze Labs, presented during a tactical Deep Dive all about getting your product followed, liked, loved, and reviewed. This hour-long session covered actionable steps and expert tips on positioning your product and connecting with your audience using product journey examples from Scott’s work at Wyze, including:(00:00) About C2C and Google Cloud Startups (02:50) Introduction to Scott Wilson, his experience at Wyze, and agenda overview for his best practices for product positioning (08:45) Step 1: Create a remarkable solution that surpasses your users’ expectations Defining “solution” as product plus experience Identifying your core user Creating customer avatars Creating a method of trial Meeting and surpassing expectations Example: what makes Wyze remarkable (21:40) Step 2: Make it easy to share so your customers can advocate for you Building into the solution Encouraging and asking customers to share Example: Wyze sharing (26:20) Step 3: Tell the right people so they do the marketing for you Example: Wyze outreach campaigns Finding the right people and using the right tools (all linked below) Creating a one-pager Drafting your outreach message Sending your message How to persist (45:50) Step 4: Keep your solution remarkable so users keep coming back Example: How Wyze keeps their product remarkable Continually moving the goalpost by keeping a pulse on the market (48:05) Bonus: use cases at QA Wolf (53:15) Open community questions Extra CreditScott shared a great variety of his favorite tools for finding the right people, including:AHREFs for SEO tools and resources Quantcast for digital advertising, website analytics, and audience insights WhatRunsWhere for ad intelligence Brand24 for media monitoring SimilarWeb for website traffic analytics HappierLeads for identifying potential buyers Sparktoro for audience research To connect with Scott, reach out to him via email at scott@qawolf.com

Categories:Google Cloud StartupsConsumer Packaged GoodsSession Recording

Women in Cloud: Nerissa Penfold

Communities grow and thrive when they lift up all of their members to succeed. Part of that undertaking is to recognize structural imbalances and to turn to their historically marginalized members to lead.To celebrate Women’s History Month and the contributions of women in the world of cloud technology, C2C is highlighting conversations with leaders who will guide our future. Every Tuesday this March, we will publish an interview with one of the many women driving change and giving direction in the C2C community. This interview is with Nerissa Penfold, Head of Sales at Google Cloud. Nerissa leads the Corporate Traditional (Mid-Market) Sales team for Google Cloud Australia and NZ. You’re in a video call with people you haven’t yet met. How would you introduce yourself? I’ve been at Google for over ten years, and at Google Cloud for just over a year now. I currently lead a sales team that works with customers in the mid-market segment to transform their businesses with cloud technologies. Depending on the audience, I might also share my passion for supporting all forms of diversity and inclusion. Outside my core role I am the Allyship Lead for Pride at Google, which is one of many Employee Resource Groups at Google.Outside of work, I’m the mother of two spirited boys, and we live in Sydney, Australia. Tell me about your education, your experience, and your tech path. Have you earned any certifications? Are there any you felt like you needed? People talk about “falling into something,” and that’s definitely what happened to me in tech. My undergraduate degree was in psychology, and I did further studies in psychology and journalism. But between university and achieving my goal of traveling overseas, I was looking for a job and found myself at Getronics, an information and communication technology services provider. It was there I discovered that technology really has the potential to deliver amazing outcomes to customers and end users. It also opened up a lot of career possibilities for me. I learned that sales also interested me, and so I began my journey in tech sales. I just recently started a new role, so I’m going slowly, but I’m working on the Cloud Digital Leader certification. This is aimed at business users, and I’m looking forward to completing it. In addition, over the last ten years, I’ve been lucky to have access to all the training and enablement that Google offers. It’s ongoing and necessary to keep up with all the advancements in our solutions and products. How did you get started with Google Cloud? Most of my career before joining Google was in tech sales, like software development, application development, web development, or systems integration. I brought that experience with me to Google, where I worked for so long using AdWords, YouTube, Google Ad Manager, and other internal systems which are all underpinned by Google Cloud technologies. I always knew that one day I would find myself at Google Cloud. It was always a goal of mine to take Google Cloud to the world. I made the switch a year ago and joined the Google Cloud partner team for Australia and New Zealand. This year I transitioned to my current role leading the mid-market sales team, where we work with traditional corporate companies, helping them to transform their businesses using cloud technologies. I love being a part of Google Cloud and working with customers to have a real impact on their businesses. While there are some differences from the rest of Google, there is also an element of familiarity as I’ve been using our products for so long.With respect to my roles in our Employee Resource Groups (ERGs), I sort of dabbled. When at Google, I was involved with Women@Google, but last year I stepped up to lead the allyship pillar for our Pride ERG. Diversity and inclusion are definitely big focus areas for Google Cloud. I see the progress we are making every day and there are so many programs and spotlights on all areas of diversity. It’s one of the things that makes Google such a great place to work. It’s not just about the workplace; it’s about building a more inclusive and diverse society generally. When you think back on your career, what stories can you share that demonstrate what it means to be a woman in tech? I don’t know whether it’s specific to technology, but I’ve heard this quote saying that a man will apply to a role when they meet about 80% of the criteria for a job, and a woman will only apply when they meet 120% of the criteria. That preconception holds us back. I definitely doubt my own abilities at times and either assume that someone else will be a better fit or think that I’m not quite the right fit for the role. But I’ve been fortunate to have leaders who will push me to challenge myself or identify opportunities for me that I might not have considered for myself, such as the one I mentioned after university. That was my first role in tech, and it was something that I never would have applied for. I was working in the company’s call center when a leader in the business encouraged me to apply for a role as a technical account manager that he said would be advertised as needing ten to fifteen years of experience. I had no experience and no idea what a technical account manager did, but he said to apply anyway. I went through the process which included a panel interview with three interviewers, which I had never done before, and I got the job. I was lucky enough to have someone tell me, “We recognize your potential and you should go for this.” It really goes to show how important it is to have mentors, sponsors, and other people who fuel your self-belief. While I believe there’s a role for individuals to lift people up, programs like #IamRemarkable also need to continue—there’s great work that people have been doing to foster self-confidence and belief in capable women. There’s still so much to be done to increase representation, inclusion, and a sense of belonging, not just for women, but for other underrepresented minority groups. Have you ever felt “imposter syndrome”? How do you deal with it? There’s a lot of debate at the moment about whether imposter syndrome is a thing; Brené Brown, for example, has this view that it’s the system and the structure working as it was intended. I’ve felt it, but I don’t know if it’s necessarily gender specific. I think it’s more overthinking that you maybe don’t have the right experience, or that you’re not technical enough, or finding yourself in those moments where you think, “I have no idea what I’m doing—how did I get here?” So many people feel that way. For me, often, I will try to reflect on things I’ve done in the past in something similar where I’ve succeeded, and use that to calibrate and guide me to what’s possible. Other times, I might think of feedback others have given me, or what someone else has told me I’m good at, and use that to boost my confidence. Sometimes it might be as simple as repeating, “I can do this,” because I know I can. I flip the negative into positive self-talk; if others can do it, why can’t I? How do you want to change the world? Over time, it’s probably changed, and there are so many different elements of life where I think about what I’d like to be doing differently.In a work context, I love working for a company that has sustainability at its core, with the hope that we can leave the world a better place than it is today. At a more granular level, I want to have a meaningful impact on the people I’m working with, whether it’s my peers or people I’m leading, helping to lift them up, providing support and guidance. It can actually change their lives. I want to do things that are worthwhile, rather than going into work everyday just to get through the day. I think that’s really important.Also with my two boys, I want to shape them to be good people and make sure they’re getting a balanced and respectful world view.. They’re at the ages—6 and 8—where they’re starting to see the world differently and form their own views and opinions, and I try to make sure that they’re aware of the way things are and the way things can be. They pick things up from other kids as well; we’re at the point where we have to correct things like language, help them define what’s appropriate, or guide how we speak about other people. Hopefully I have two little people who can help in leaving the world a better place, doing things in a way that’s respectful. Inspire me! What advice would you give someone interested in a career like yours? The most important thing is to just go for it. Don’t let your self-doubt get in the way.Pick an organization that aligns to your values—a company that you really believe in. If you do that, the rest just takes care of itself. For me, starting a career at Google was something I really wanted to do because I aligned with their vision, mission, and values. Being able to stay at the organization for ten years hasbeen possible because I continue to believe in that, and Google has continued to evolve and deliver awesome products, and has continued to provide opportunities for me to develop and stretch myself. If everyone is able to work somewhere that aligns to their values, it becomes somewhere they love to go. You have a community and build friendships—which is so much more important than just doing a job and going home at the end of the day.It goes back to what I was saying about the employee resource groups. On the tech side, Google started “20% projects” for engineers. But outside of the engineer world, there’s a range of things you can get involved in, and it always comes back to the values of being at a company that gives back to a community. We also have Giving Week, where employees donate money that’s matched by Google to donate to worthy causes. We also have volunteer work days and Google Serve, where people arrange projects and for a whole week people will volunteer and do amazing things together. Over the past years, I’ve organized things like walking dogs at a dog shelter, or helping in a kitten rescue. Other times, these volunteer days are skills-based, like helping elderly people learn how to use the internet or solving challenges for charities using Google tech. That’s what’s inspired me, and if people can find a place that aligns with their values, it can change their lives.  Can you share one reason why you are optimistic about 2022 and the outlook for women in Google Cloud, in your region and beyond? I’m optimistic generally, in terms of my role in Google Cloud and the position we’re in. Working with traditional corporate companies, there’s so much opportunity for change and transformation. Google really is the transformation cloud. We’ve got so much exciting stuff ahead of us and so much potential to do impactful things for and with customers.There are so many talented women within Google Cloud and in the partner organizations around us. I think it’s such an inspiring time for women in tech—in Australia and more broadly around the world. There’s so much recognition of female talent and I think a lot is being done to surface that talent, encourage them, and lift people up to be in leadership roles. Looking for more in this series? Check out these other interviews with women in Google Cloud technology. 

Categories:C2C Community SpotlightCareers in CloudDiversity, Equity, and Inclusion (DEI)Interview

Vertex AI Drives Conversation at C2C Connect: France Session on International Women's Day

On Tuesday, March 8, also known as International Women’s Day, C2C France Team Leads @antoine.castex and @guillaume blaquiere were excited to welcome Google Lead Developer Advocate @Priyanka Vergadia to host a powerful session for the Google Cloud space in France and beyond. These sessions intend to bring together a community of cloud experts and customers to connect, learn, and shape the future of cloud. At this C2C Connect event, Vergadia led a broad and enthusiastic discussion about Vertex AI and the MLOps pipeline. 60 Minutes Summed Up in 60 Seconds ML and AI are the cornerstone technologies of any company that wants to leverage its data value. ML can be used across different platforms, including Google Cloud. BigQuery ML is a key example of serverless ML training and serving. Vertex AI is the primary end-to-end AI product on Google Cloud and interacts with many other Google Cloud products. Low-code and no-code users can reuse pre-trained Vertex AI models and customize them to fit their business use cases. It’s perfect for beginner and no-ML engineer profiles. Advanced users can leverage Vertex AI’s managed Jupyter Notebook to discover, analyze, and build their models. Vertex AI also allows users to train models at scale, to deploy serverless models, and to monitor drift and performance. As Vergadia reminded the audience, ML engineering makes up only 5% of the effort that goes into the ML workflow. The upstream steps (data cleaning, discovery, feature engineering preparation) and the downstream steps (monitoring, retraining, deployment, hyperparameter tuning) must be optimized to save time, effort, and money. To this end, VertexAI supports a pipeline definition, based on the TFX or Kube Flow pipelines, to automate the end-to-end tasks around ML engineering. This pipeline is called MLOps. Watch the full recording of the session below:  Despite its 60-minute time limit, this conversation didn’t stop. VertexAI is a hot topic, and it certainly kept everyone’s attention. The group spent time discussing data warehouses, data analytics, and data lakes, focusing on products like BigQuery, Datastudio, and Cloud Storage. Attendees also offered their own feedback on the content of the session. For example, halfway through the presentation, Soumo Chakraborty asked how users can integrate ML pipelines in a CI/CD pipeline, and pipeline integration became a focal point of the remainder of the discussion. Preview What's Next These upcoming C2C events will cover other major topics of interest that didn’t make it to the discussion floor this time around:  Make the Cloud Smarter, April 12, 2022 Looker In the Real World with Looker PM Leigha Jarett, May 10, 2022 (In-person event in Paris) If these are topics you’re eager to explore at future events, be sure to sign up to our platform! Extra Credit Looking for more Google Cloud products news and resources? We got you. The following links were shared with attendees and are now available to you: VertexAI BigQueryML C2C Events

Categories:AI and Machine LearningSession Recording

Women in Cloud: Lynn Comp

Communities grow and thrive when they lift up all of their members to succeed. Part of that undertaking is to recognize structural imbalances and to turn to their historically marginalized members to lead.To celebrate Women’s History Month and the contributions of women in the world of cloud technology, C2C is highlighting conversations with leaders who will guide our future. Every Tuesday this March, we will publish an interview with one of the many women driving change and giving direction in the C2C community. This interview is with Lynn Comp, Corporate Vice President of Cloud Business Group at AMD, a Google Cloud Premier Partner and Foundational Gold Partner of C2C. You’re in a video call with people you haven’t yet met. How would you introduce yourself? My story would truly be around the fact that I am in technology because I love problem solving. I love taking on challenges and building a point of view that’s unique from the majority of the industry. My passion is helping people use technology to solve problems, connect with each other, and open new opportunities; I want to make the world a better place and democratize access to information.But I also want to get to know other people. When we’re on camera, there’s a very personal element of being in somebody’s world. One of the things I really do love to ask people about is the environment they’ve created for themselves. So I might ask about something in the room and make those personal connections. You can pull yourself into a camera and just focus on the topic and get down to business, but it’s so much more enjoyable to be able to relate to people on what they love. Tell me about your education, your experience, and your tech path. Have you earned any certifications? Are there any you felt like you needed? I started doing my own coding and hacking when I was about 14, before it was “cool.” I then ended up getting an electrical engineering degree from Virginia Tech, where I was in a co-op, so every other semester I was off-campus, working at a job, and then I would go back to finish my classes. What’s funny is, while I was working on that degree, thinking I would work on system hardware and motherboard development, what I was doing in all my co-op experience was learning Pascal, C, and C++, coding visual inspection systems for everything from robots all the way through mainframes. I really developed this love for software, and it turns out software was a lot faster to get projects done.When I went into the industry after graduating, I found this sweet spot between hardware and software, working with the customers who were trying to make this bare metal thing do what they wanted to do. So while I thought I was going to be a hardware designer, I ended up as an applications engineer helping customers with firmware, software, and operating systems. They had a vision, and I could deliver the art of figuring out what the computer was thinking. I discovered this knack for fitting the seams between two communities that didn’t necessarily speak the same language.That became my entire career—helping the technologists communicate to humans, and helping the humans figure out how to get the technology to do what they wanted. It’s actually really great experience for interacting with humans and managing people. Very often, a lot of our management and interpersonal interaction at work comes down to understanding language and someone else’s point of view. Because engineering is so flexible, what you learn in college is “how” to learn. You end up having five different careers throughout your entire career journey because technology changes so much.  How did you get started with Google Cloud? My prior role was in the visual processing industry, and I happened to be on a panel at the International Broadcasting Conference. There were hardware partners and software partners, and I was sitting next to someone from Google Cloud. We were talking about the challenges of trying to get video processing done while filming on location, like how to get a server farm in New Zealand for Lord of the Rings, for example. I heard story after story from that person about Google Cloud’s availability, services, and capabilities that were built for that industry. For someone shooting on location who couldn’t get hardware for weeks, they were able to initiate instances with Google Cloud locally and start filming right away so the production schedule didn’t have to wait. It was an incredibly powerful testament, and that conversation inspired me. Even if post-processing is going to require hardware on-site for special effects, having Google’s availability meant that they could continue at the pace of business. If you’ve seen any of the documentaries about making 3D movies, you’ll know there’s a lot of conversation around fighting with technology to get the artist’s vision realized. And I hate to hear that. It breaks my heart every time I hear an artist say, “we couldn’t get the technology to do what we wanted.” For me, storytelling is just being human, and if you can get the technology out of the way of the storytellers, it enables so many other people to use technology and not have to fight with it.What’s so cool about the industry right now is the access to certifications; I think those are the most brilliant thing that Google has done in terms of getting people engaged with the APIs and the developer environments available. Anybody—with or without a university degree—can build up their knowledge and realize it’s something that’s cool, diverse, and evergreen for learning. Yes, it helps in terms of recruiting for who might end up as future Googlers, but at the same time, it creates a lifelong learning environment for multiple generations. I have eighth graders through 50-year-olds working on Google certifications, my son included.And there are so many different facets of Google. There’s the consumer-oriented perspective, like storage and Gmail, that the masses are more familiar with, but there’s also the perspective of what Googlers need to be able to get their jobs done. They’re building engagement with real developers solving real developer problems.  When you think back on your career, what stories can you share that demonstrate what it means to be a woman in tech? Being a woman in tech means that it’s all down to my intellectual abilities whether or not I am a valuable member of the team. It’s not about how you look, or what you sound like, or your family origin or network. I grew up in not necessarily the wealthiest environment with not the most educated background in my family, and technology has opened up this incredible world. It really is about how you’re helping people solve problems.The other thing I have really appreciated about being a woman in technology is the opportunity to pull together with the community of people on my side. You end up in these really difficult problem situations where you have a customer with lines down, or where your technology is not functioning the way it should. I’m regularly on conference calls with executive leadership where I’m the only woman in the room, and I approach it thinking I have a bunch of brothers in arms that I didn’t have growing up. I’m an only child, but I have a lot of brothers-from-another-mother or sisters-from-another-mister I’ve built relationships with that I wouldn’t otherwise have. Have you ever felt “imposter syndrome”? How do you deal with it? I think everybody has imposter syndrome—women especially. Because while you want to “lean in,” you’re doing that at a risk of not mastering the domain. I always have that worry whenever I’m going through the learning process of a new technology or ramping up in a new role. But I challenge myself to do things I haven’t done before, even if it comes with the fears of, “What if I can’t learn this? What if I can’t figure this out?” There’s a well-known dynamic in technology—or generally any industry—where women will look at the qualifications for a job and if they don’t check every single box, they won’t apply. Whereas men will apply if they check a third of them. That’s indicative of imposter syndrome. We often don’t allow ourselves to take as many risks, and when we do take risks we have a lot more fears and anxiety, so we tend to overwork to make up for not having mastered something. Look at your own career. Maybe you took on a role you thought would go up in flames, but instead you did this amazing thing. Having people or journals or “sunshine folders” to remind you of your own history and how difficult things are at every new start is absolutely critical. We get in our own heads and talk ourselves off cliffs, so we need to have people who can remind us that we made it and we can make it again.  How do you want to change the world? I’m responsible for helping AMD position itself in the cloud business, and what I absolutely love about the work we’re doing is that cloud technology allows people to work in a more natural way while breaking traditional geographical boundaries.What’s also amazing is a lot of the development tools and languages don’t require an engineering degree. Those tools make room to really think about what business problems can be solved or what new experiences can be created. It’s advancing the ability for technology to be a tool, not something that people have to fight against to accomplish what they want to get done.Coming from a long semiconductor background and having done a lot of coding, I tended to code down to the hardware and make things as optimized as possible. But what is optimal is in the eye of the beholder. If you look at the no-code camp’s vantage point, for example, their priority isn’t creating the tightest loops and cycles from one piece of hardware. They’re focused on how they can solve a legitimate business problem for their organization as fast as possible, and no-code might be a means for them to do that.  Inspire me! What advice would you give someone interested in a career like yours? My first piece of advice would be to get both practical experience and a good general-purpose degree that can open up doors. For example, it helps to have Google Cloud certifications plus a degree for certain roles. There are some people who start out saying they want to do computer security and manage to draw a straight line through CISO, but there are a lot of other people who change domains. I have a son that’s in cybersecurity; that’s a meaningful problem and a challenging space. The coding that he’s learning right now is not the coding that I learned years ago, but I can still work through problems with him because the “learning of learning” is what you retain. I went between hardware, software, operating systems, and Java; I meandered just based on wanting to do something new. Think about your baseline. If you do computer science and have a few certifications, and if in three years you decide you don’t want to do cybersecurity, you can switch to game programming, or database programming, or any other doors you can keep open with every move you make.Second, you need to anticipate that what you start in is something that’s meaningful to you. The beauty of technology is that you don’t have to decide what you want to do for 30 years; you don’t have to have it all figured out. You do need to have a passion and an interest for the next four to five years. Then, stay curious. Continue to really understand what the dynamics are in your industry and what’s coming up that’s going to change it. Stay ahead of that. You have to keep learning over and over again. We spend a lot of time at work; if you can’t figure out what has meaning for you, you’re going to have to find it. Can you share one reason why you are optimistic about 2022 and the outlook for women in Google Cloud, in your region and beyond? I’m very optimistic about the fact that, despite the statistics, there is more and more continued effort to bring women into the technology field and into STEM. When you look at environments that are more of a melting pot with greater diversity—points of view, origin, culture, or language—you end up having a lot more innovation. It’s challenging because it’s hard to understand others’ journeys, but once the team gels, it makes products and solutions better and more multi-purpose.Even though we haven’t made the strides we’ve been hoping to see––women make up 40% of technology––the effort continues. The prominence of diversity in problem solving is rising in places that desperately need that point of view. I find that women more often want to make a difference outside of just the industry and their career journey. There’s an element of wanting the nights and weekends and time away from family to have a higher purpose than just your job title or the salary you’re bringing home. Women want to know that what they work on matters to people. Women want to be able to say, “this thing I did made a huge difference for people. This moved things forward for a culture, a community, a country, or the world.” There are still reasons to be inspired, so I’m optimistic. Looking for more in this series? Check out these other interviews with women in Google Cloud technology. 

Categories:C2C Community SpotlightCareers in CloudDiversity, Equity, and Inclusion (DEI)Interview

Healthcare Case Study: Mayo Clinic's Remote Patient Monitoring Program for COVID-19

People with COVID-19 are typically advised to self-isolate for two weeks, with some patients needing comprehensive home care. Mayo Clinic's Center for Connected Care originally designed its Remote Patient Monitoring Program to be used for patients with chronic conditions. Now it has adapted the model for patients with COVID-19.Quarantined Mayo Clinic patients participating in the Remote Patient Monitoring Program receive medical devices they use to screen and electronically transmit their vital signs. A team of remote nurses regularly monitors the patients’ health assessment data and contacts the patients if their conditions worsen, or if they may require support. How the Remote Patient Monitoring Program Works Mayo’s Remote Patient Monitoring Program serves two categories of patients: Patients who are at moderate to high risk for complications are given remote patient monitoring kits with blood pressure cuffs, thermometers, pulse oximeters, and a scale. Two to four times a day, patients use these devices to screen and process their vital signs to Mayo Clinic through the tablets they receive with their kits. Mayo’s Patient Monitoring nurses monitor these vital signs and call patients to ask if if they are experiencing COVID-19 symptoms such as vomiting, nausea, or diarrhea. Patients who are at low risk for complications monitor their conditions each day through the Mayo Clinic app. They receive a daily alert reminding them to provide their health assessments to their Mayo Patient Monitoring team.  What Is Remote Monitoring? Remote patient monitoring allows physicians and healthcare facilities to track outpatient progress in real time. Caregivers also use this technology for geriatric wellness monitoring. Devices used for remote patient monitoring include wearable fitness trackers, smart watches, ECG monitors, blood pressure monitors, and glucose monitors for diabetes. Collected data is electronically transmitted to the patient’s doctors for assessment and recommendations. Benefits of this technology include: Remote care reduces burden for healthcare practitioners and healthcare organizations.  Hospitals and clinics save on operational costs by reducing readmissions, staff engagement, and in-person visits.  Remote patient devices enable early detection of deterioration and comorbidities, thereby reducing emergency visits, hospitalizations, and the duration of hospital stays. According to the Financial Times, remote patient technology could save the U.S. a total of $6 billion per year. A more recent scientific report calculated $361 in savings per patient per day, or around $13,713 in total savings per patient per year. Results Mayo Clinic’s Remote Patient Monitoring Program has reduced its caseload from 800 Covid patients to 350 patients with intensive needs. These patients were connected to 1-2 physicians per shift who monitored their symptoms and escalated care as needed.One such patient reported: “[This program] was our lifeline…. It just took some of that fear away, because we knew that there was somebody still there taking care of us with our vital signs. It motivated us to do better on getting well.” The Impact of Google Cloud Mayo Clinic uses Google Cloud and Google Health to positively transform patient and clinician experiences, improve diagnostics and patient outcomes, and conduct innovative clinical research. In addition to building its data platform on Google Cloud, Mayo uses Google Health to create machine-learning models for assessing symptoms of serious and complex diseases.

Categories:Data AnalyticsIndustry SolutionsHealthcare and Life Sciences

Women in Cloud: Chanel Greco

Communities grow and thrive when they lift up all of their members to succeed. Part of that undertaking is to recognize structural imbalances and to turn to their historically marginalized members to lead.To celebrate Women’s History Month and the contributions of women in the world of cloud technology, C2C is highlighting conversations with leaders who will guide our future. Every Tuesday this March, we will publish an interview with one of the many women driving change and giving direction in the C2C community. This interview is with Chanel Greco, (@chanelgreco), CEO and founder of saperis. Chanel is also one of C2C’s earliest actively participating members and has previously provided support to activities in C2C Connect: DACH. You’re in a video call with people you haven’t yet met. How would you introduce yourself? Well, first thing is: I have to say my name, because a lot of people aren’t sure how to pronounce it. I’m Chanel Greco (ʃəˈnɛl ˈgrɛkoʊ).Then, I usually say I’m a Google Workspace expert. I’m the CEO and Founder of saperis, a company that helps our customers become Google Workspace pros. Tell me about your education, your experience, and your tech path. Have you earned any certifications? Are there any you felt like you needed? To give a quick overview, I do not have a classical university degree. I grew up and went to school in Switzerland and we mainly have a system of apprenticeships. I enrolled in an apprenticeship to become an office clerk, working three days per week there and using two other days per week to go to business school.That was my first round of education. After that, I pretty quickly transitioned into IT, taking a lot of extra courses in my free time on weekends learning about computer technology. I also visited a coding bootcamp. So I’ve done a lot of different courses⁠—mainly non-university courses⁠—and have some degrees and certificates from universities in digital marketing and project management, which was useful when I was an IT project manager. I have no specific certifications for any Google Cloud applications, so what I do now has mainly come from a lot of IT experience and learning on the job. How did you get started with Google Cloud? I had used Google Workspace—or as it was known back then, GSuite—in different companies I worked for. Startups in Switzerland sometimes used it, and I also used it when working as a developer. When I was working as a coding teacher at a coding bootcamp, we were asked if we could provide training for Google Apps Script, which is used specifically for scripting light applications in Google Workspace. That’s the first time I came into contact with Google Cloud-based technology; I really stumbled upon it and had no idea what it was. Since it looked like a programming language that I know (Javascript), I instantly said “yes” to hosting the training session. But I really didn’t know what Google Cloud was back then, and only now do I know Apps Script is part of that full platform. When you think back on your career, what stories can you share that demonstrate what it means to be a woman in tech? I definitely have stories. I got into tech about 15-16 years ago at a time before the “Me Too” movement rightfully came up. You can imagine the jokes I heard being the only woman usually in an all-male team. That wasn’t always funny. Sometimes, I was the subject of the jokes, and being very young I didn’t have the courage to speak up and say “that’s not right,” and it wasn’t the professional setting I wanted to work in.It was tough being the only woman on the team. Being made fun of and hearing comments like, “Oh, Chanel has no idea what she’s talking about, but at least she’s cute” is never something you would hear when talking about a male colleague, but it was okay to talk like that about a female colleague.  Have you ever felt “imposter syndrome”? How do you deal with it? Imposter syndrome was a very real thing. In my experience, I felt pressure to just go along with things while having no idea what was happening. Being bullied leads to being scared to speak up, and it’s hard to bring up anything in work that you don’t understand or ask someone to further explain what they mean. I very often had the feeling that I must be the only one at the table that wasn’t understanding something, which is where the imposter syndrome comes into play. Only later did I find out that sometimes male colleagues, too, didn’t understand. But they gave me the feeling that they knew everything and I alone knew nothing.Nowadays, it’s different because I have the courage to ask someone to repeat something, or honestly say I didn’t understand something. I can own any lack of knowledge and say, “let me do my homework and I’ll get back to you.”  How do you want to change the world? That’s a big question! I don’t think I want to change the world, but I do want to be the person that another girl or young woman sees and says, “If she made it in tech, I can do it, too.” Before I started my education, I was already very interested in computer technology, but I decided not to go that route because I only knew men signing up for that education. It was also at a time when my parents’ friends had no women in their circle that worked in tech that I could look up to or ask about their experiences.So my big goal is to be visible for all the girls and young women who want to transition into tech and aren’t sure if it’s for them. I want to help them find their route and to be there and say, “Hey, I did it, and I’m no genius. But if I did it, you can, too.” That’s also why I go to women’s hackathons or special sessions dedicated to teaching coding to girls. Inspire me! What advice would you give someone interested in a career like yours? Very important: believe in yourself.People shy away from tech because they think it’s too complex, or they’re not good at math, or others in the field are much smarter. It’s something that I remember being told—a lot of girls may have heard in school that boys are better at math anyway, so girls should stick to languages or whatever isn’t a typical STEM subject.But if you believe in yourself, it’s not like you can move mountains, but almost! So you can do things yourself that other people wouldn’t give you the potential to do. If you’re interested, don’t listen to the negativity from others and just give it a go. Can you share one reason why you are optimistic about 2022 and the outlook for women in Google Cloud, in your region and beyond? Specifically concerning Google Cloud, you can see that Google puts a lot of effort into diversity. They don’t want to be too exclusive to that typical male, white elite. It’s for everyone and it has a lot of different objectives.Beyond that, it starts from home. It might not be the same tech community as when it started twenty years back, but if every one of us is an example and reaches out to help other people, then we can build better communities to empower more female tech professionals and be more diverse in general.  Looking for more in this series? Check out these other interviews with women in Google Cloud technology.  

Categories:C2C Community SpotlightCareers in CloudDiversity, Equity, and Inclusion (DEI)Interview

Women in Cloud: Erika Bell

 Communities grow and thrive when they lift up all of their members to succeed. Part of that undertaking is to recognize structural imbalances and to turn to their historically marginalized members to lead.To celebrate Women’s History Month and the contributions of women in the world of cloud technology, C2C is highlighting conversations with leaders who will guide our future. Every Tuesday this March, we will publish an interview with one of the many women driving change and giving direction in the C2C community.This interview is with Erika Bell (@Erika APAC Community Mgr), Advisor to Google Cloud Partners and C2C Community Manager. You’re in a video call with people you haven’t yet met. How would you introduce yourself? My name is Erika Bell (Rodríguez Morillo). I am from Peru originally, but have been living in Australia for 30 years. I am a computer engineer who got into IT enterprise systems and most recently into cloud. I’m proud to have recently joined C2C, and am also the organizer of a community called Google Developer Group.I’ve worked for myself for many years, am the mother of two boys, and live with my husband and near my parents here in Sydney. Tell me about your education, your experience, and your tech path. Have you earned any certifications? Are there any you felt like you needed? I completed my high school here in Australia, went off to university for computer engineering, and after that got into science and technology research for the Australian Department of Defense. Very quickly—about 18 months into it—I discovered that wasn’t for me, so I switched to consulting and joined Computer Sciences Corporation. I moved from Canberra to Sydney with them, which was always my dream. Once in Sydney I gained experience in what we now call collaboration systems (like Google Workspace). My next few gigs were rolling out these systems for one of the big four banks in Australia, and for big enterprises—oil and gas, transport, and logistics—during a move to London.Before my husband and I were in London for a few years, we took a bit of a career break to travel the world. The break helped me realize the path I wanted to take within IT for my career progression. It was almost as if I could see the next 20 years laid out in front of me and I thought, “there’s got to be more for me here.” How did you get started with Google Cloud? We came back to Australia about 15 years into my experience of enterprise system rollouts. I had a very fortunate opportunity to leave that behind and join what I like to call this “parallel universe” of Google Cloud. I had been seeing that world moving so fast with all this new technology coming in, and in 2016 I joined a Google Cloud Partner consulting company with a side step into the world of marketing. After reporting to CIOs for so many years on transformation projects and trying to make changes within IT departments, it was an easy transition from an audience and persona point of view that I was now having to develop messaging to speak to CIOs again. When you think back on your career, what stories can you share that demonstrate what it means to be a woman in tech? I never really thought about it; my mom and dad were both teachers and they raised me to think I can do anything. I was always very good at math, which is the thing that saved me when I came to Australia because I didn’t have English-speaking skills. But I never thought of myself and my abilities as different. The thing that brought it home for me was in university, where I was enrolled in a formal engineering degree. Walking into my very first lecture theater, I just saw a sea of 150 men and only a handful of women.Automatically, that group of us five women came together. That was my first realization that I was part of a minority group. It was not because of my race; I’m already in one of the furthest places I could go from Peru, and have always felt like a bit of a minority because of that, but never because of gender.In saying that, everyone was very welcoming. I even met my husband there. He was working through the same degree I was and has been my biggest supporter throughout my career. But the girls, of course, I became friends with straight away, and that friendship is for life—one of them is the godmother of my children! There are valuable things that we bring to the table that we might not think much of since it comes so naturally, but the men see that and think highly of it. In a very positive way, we complement each other, and ultimately we’re all in this industry together with so many opportunities ahead of us.  Have you ever felt “imposter syndrome”? How do you deal with it? Most definitely. I think that’s human nature, not gender-specific. I’ve always believed that’s just the way our brains are programmed. It only takes listening to a couple of podcasts from experts in this field to know that our brain is programmed to pick on our own faults. One of the best explanations I’ve heard from an audiobook explained it as, “you can have a beautiful garden, but you’ll always see that one weed coming through.” We need to work extra hard to learn to admire the full garden. I give myself reminders for how far I’ve come, am patient with myself in challenging situations, and lean into the growing pains. You don’t feel those pains when you’re in your comfort zone, so it’s a good thing to know you’re putting yourself in situations where you find the courage to try something new.Find mentors. Chat with others to reflect on your journey and learn about others’ stories. Use all these to remind yourself of how powerful you are. How do you want to change the world? Ultimately, I want to bring more equality to everyone (not just women) on things we take for granted. Some people in less fortunate situations don’t have the same access to the technology we have, whether you’re in an emerging economy or in a socio-politically disadvantaged context (like many women are). There’s power in tech to allow people with an inclination for solving problems or designing new products to get people and communities involved. I want to define pathways and connect organizations who also want to change the world and make equality their goal.  Inspire me! What advice would you give someone interested in a career like yours? When you come into a job, know exactly what’s expected of you, what you need to deliver on, and what the success criteria are. Without that clarity, you can’t bring the best of you to the job.Once you have that, get involved in opportunities that may feel like a side step from what you’ve been asked to achieve. These won’t take you away from those goals, but will help take you above and beyond and might help you discover a passion and really get to know other people. Dive into a side project, find social community work, or organize events. I’ve always found myself in those roles because connecting people is something I enjoy doing. Can you share one reason why you are optimistic about 2022 and the outlook for women in Google Cloud, in your region and beyond? I am very optimistic about 2022 because of the last two years we just experienced. If nothing else, it’s made us stronger and brought us all more perspective about each other, and we have grown up a lot. There’s been growth not only by individuals, but by organizations who have made investments in those individuals. I am also so very grateful that my children were old enough to value and appreciate the benefits that come from this shift. My hope is that this recent corporate culture change will be long-lasting into the future.We [Australia and the Asia Pacific region] are a hungry, fast-growing region in many ways. There’s a lot of enthusiasm, a lot of drive, and I’m excited to see the amount of initiatives and growing talent as part of all the jobs Google Cloud has created in this part of the world. It’s a fantastic time to be a woman and to be in the ecosystem of Google Cloud. Looking for more in this series? Check out these other interviews with women in Google Cloud technology. 

Categories:C2C Community SpotlightCareers in CloudDiversity, Equity, and Inclusion (DEI)Interview

Accelerate Your Energy Decarbonization Goals - Key Takeaways

Reducing Scope 2 and Scope 3 carbon emissions can be complicated for global organizations; the process can be long and expensive, and it can be difficult to prove the return on investment. Hearing from leading experts in this field can make an immense impact on your plans. During this event C2C’s Uk and Ireland community heard from Trinity Lloyd, Energy Transition and Sustainability Specialist at Google Cloud, and Eric Jen, CEO and Founder of Ren Energy. The two discussed how technology can transform the decarbonization process, reduce time to value, and activate an ecosystem of shared cost. As always, there was plenty of time for audience questions.Here are some of the key takeaways from this session:Google’s energy consumption is the equivalent of that of a small country. Google hit 100% renewable in 2017, and in 2020 they limited their carbon legacy impact to 1998. Getting to 100% renewable energy is a process. It took 10 years for Google to get from carbon neutral to 100% renewable energy. Google has partnered with Ren Energy to get GCP customers carbon neutral and renewable. In 2018, Eric Jen, founder and CEO of Ren Energy, built a corporate renewable energy program at Nike that was co-ranked #1 in the world with Apple, Inc. These accolades highlighted his forward-looking approach to Scope 3 emissions in the supply chain in addition to traditional Scope 1 and 2 emissions. Ren is a Google supported sustainability fulfillment platform that transitions corporations to carbon neutral by aggregating energy demand and sourcing the most renewable solutions. To address the climate crisis, businesses need to start looking at each other and working together. If they don’t, then we will all be working independently, going about our business in uncoordinated chaos, individually trying to accomplish our carbon reduction goals. This doesn’t work, and it’s not getting us where we need to be.Watch the full recording of the session below:  Looking for more events like this? Join C2C Connect: UK & Ireland again on March 17, 2022 for this event with Cloud Developer Advocate Alexis Moussine-Pouchkine: 

Categories:Industry SolutionsSustainabilitySession Recording

FinTech, Banking-as-a-Service, and the "DeFi Mullet": C2C's Deep Dive with Simon Taylor of 11:FS

Between electronic payments emerging as a default option for digital native and traditional businesses alike and blockchain technology going mainstream in the private and public sectors, FinTech is quickly becoming a solution no startup can afford to undervalue. As Simon Taylor of 11:FS put it in the C2C Deep Dive he hosted on Feb. 10, 2022, “Every company is becoming a FinTech company.”For any who weren’t able to make this live session, the full recording is worth a watch. In a concise but rapid half-hour session, Taylor offers a complete functional overview of the Banking-as-a-Service (BaaS) model, covering every operational consideration from customer experience to go-to-market strategy.The real benefit of connecting live with a guest like Taylor, however, is the opportunity to ask him direct questions and get an immediate response. For those who want to dive straight into the issues this presentation brought up for discussion, below are some of Taylor’s answers to questions from C2C community members.First, a question about consolidation of the BaaS space in a post-integration market prompted Taylor to walk through a series of real and hypothetical acquisitions at major FinTech companies, including FiServ, Synapse, and Unit:  Later, a question about cryptocurrency in the digital payment space prodded Taylor to amend his previous statement about FinTech to “Every company is becoming a crypto company.” He also introduced the concept of the “DeFi” mullet, a “business up front, party at the back” model for FinServ companies which puts “FinTech at the front, Decentralized finance or crypto at the back”:  Taylor was also more than willing to point attendees to a host of resources 11:FS has made available for specialists looking to dive even deeper into BaaS:  Is your company a FinTech or crypto company, or becoming one? What do Taylor’s points imply for your company’s financial future? Post on one of our community pages and let us know what you think! Extra Credit11:FS Pulse Report 2022 Banking as a Service: the future of financial services 11:FS podcast Decoding: Banking as a Service - Episode 1 11:FS YouTube Plus, don’t miss the next event hosted by our startups community:  

Categories:Industry SolutionsGoogle Cloud StartupsFinancial ServicesSession Recording