By request of Marco I am formally creating the collective C2C OG’s (and Workspace Power Admins ;)) feedback thread!
Please use this thread to add, explain, and link to your favorite Google Workspace feature requests for end users, admins, and ~gam lovers~ developers.
Have fun and collect on!
Create a Google Chat API (that is actually useful); And lots of other Chat Feedback
We (and by that I mostly mean my company lol) loove chat. But we also have some biig issue with it. Let me list them here:
Yes, we love chat at 22d even if you could assume that we may not lol
If i come back i’ll probably remember some more feedback points ;)
Thanks for starting this conversation! I’ve posted this in a couple of places - but here’s the framework we have been using when thinking about where we’d like to see Chat improve (and we too are *big* fans of Chat):
A few themes emerge in terms of the underlying goals we have:
1) Improved support for users in managing the conversation, and managing their participation - linking to Rooms or threads from elsewhere; moving and splitting threads; removing erroneous @all's, adding @here's; escalation of a conversation from DM to Group to Room, merging Rooms; starred / 'my' threads
2) Helping people get a sense for what's happening in different places across the organisation - Rooms metadata, recent activity, searching for topics (where I've not yet joined a room), thread titles (also as a summary for 'recent conversations in this Room'), deeper integration with CloudSearch and Sites so people can more easily discover conversations they are interested in; Chat in People Companion.
3) Org-wide administration to help signpost what's important, and help ensure everyone stays connected - categorisation and grouping for Rooms, and promotion of key places; stats on Room membership / activity / lifetime, what's the DM / Group / Room split of activity, which cohorts are talking to which other cohorts (in Work Insights) - and where there are gaps. (Ideally we'd like to share this with end-users too)
Beyond this, just today I’ve been in several different conversations where people have been looking at Chat for additional use cases that include both internal and external participants. In these, people called out limitations around moderation (of membership and of conversations), and the ability to embed Chat Rooms into other spaces as being key blockers for them. It seems that there are also limitations on Chat bots when used across the organisational boundaries of multiple Workspace accounts.