I am the Product Owner for Google Workspace in my organization. I lead a team of over 320+ volunteers who we have named Google Guides to help me facilitate communication, evangelization, tips and tricks as well as helping team members become productive utilizing Google Workspace tools. Our company acquires companies frequently and it seems as though we are always in the process of transitioning new teams onto Google Workspace, typically from a Microsoft environment.
The Google Guides started out as a small team of professionals in our organization who volunteered to help us pilot Google Workspace (G Suite at the time), evangelize our company’s decision to move away from Microsoft to Google and help team members worldwide transition. As many of you know, often times team members transition enthusiastically but more often than not, they go kicking and screaming! LOL
My role is to make that transition more comfortable, to train, provide tips and tricks, lead our Google Guides organization, which now includes a Subject Matter Expert for each Google Workspace application. All of this team building was created out of a “need” since we had 11,000 (now 24,000) team members worldwide and I could not manage everything on my own. So now we have a Google Guide SME for Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Keep & Tasks, Spanish and many more (22 SMEs in all)!
I’d love to meet others who do the same type of work as I do and to learn how you communicate Google Workspace updates made to your domain each month. How have you trained your team members? What resources do you provide them? And, I am ready and very willing to share my journey as well!
Please reach out via LinkedIn! https://www.linkedin.com/feed/?trk=nav_responsive_tab_home
